{"id":3012440,"url":"https://alion.io/job/chubb-bilingual-claim-support-specialist","title":"Bilingual Claim Support Specialist","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":116,"ghost_share":0,"stale_share":0.862,"repost_share":0.009,"time_to_fill_p50_days":14,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":383},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T13:48:42Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-04T13:31:07Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.\nKEY OBJECTIVE:\nThe Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.\nMAJOR RESPONSIBILITIES:\nFielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.\n\nProviding initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.\n\nAssigning files based on severity and maintaining an assignment log.\n\nActing as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.\n\nProviding claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.\n\nResponding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.\n\nActing as liaison and first point of contact for auditors.\n\nAuditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.\n\nManually entering and verifying banking information received from insureds and claimants.\n\nReviewing current processes for control/optimization opportunities\n\nOther tasks as assigned.\n\nQUALIFICATIONS:\nBilingualism required (French and English). Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company.\n\nCompletion of post-secondary university or college program and/or equivalent experience required.\n\nStrong written and verbal communication skills; fluency in both English and French is an asset.\n\nExceptional customer service and interpersonal skills.\n\nProven ability to take initiative in solving problems independently.\n\nExcellent organizational and time management skills with the ability to follow-up independently.\n\nAbility to respond as a team player, in a multi-task environment.\n\nMust possess an aptitude for technical, detail-oriented work.\n\nAbility to work effectively under pressure.\n\nAt Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.\nChubb est un chef de file mondial dans le domaine de l’assurance. Présente dans 54 pays, Chubb offre des assurances de dommages personnelles et commerciales, des assurances accident-maladie complémentaires pour les particuliers, ainsi que de la réassurance et de l’assurance vie à une grande variété de clients. Notre compagnie se distingue grâce à un large éventail de produits et services, une vaste capacité de distribution, une santé financière exceptionnelle, son excellence en souscription, une expertise supérieure en matière de traitement des sinistres, en plus de sa présence locale à travers le monde.\nOBJECTIFS PRINCIPAUX : L’adjoint(e) aux sinistres fournira un soutien et une assistance administrative au service des sinistres. Il/elle communiquera avec les parties intéressées à l’interne et à l’externe, principalement les experts en sinistres, les courtiers, les assurés et les fournisseurs.\nRESPONSABILITÉS PRINCIPALES :\nRépondre aux appels téléphoniques, aux courriels et aux courriers physiques reçus par le Centre de traitement des réclamations, ce qui comprend les demandes de renseignements généraux, le traitement de nouvelles réclamations et la prise de décisions selon l’autorité conférée;\n\nDonner des directives initiales concernant le processus de déclaration d’un nouveau sinistre, expliquer les attentes et les prochaines étapes aux assurés et envoyer les lettres d’accusé de réception;\n\nAttribuer les dossiers en fonction de leur gravité et garder à jour un journal des attributions;\n\nAgir à titre d’expert technique et de point de liaison principal dans la gestion au quotidien de la relation avec équipe d’assistance à l’étranger, Genpact;\n\nAu nom du Service des sinistres, informer les souscripteurs, courtiers, assurés et fournisseurs de l’avancement des dossiers de réclamation;\n\nRépondre aux affectations de tâches quotidiennes des experts en sinistres au sein du Service des sinistres élargi et effectuer diverses tâches administratives;\n\nGérer le processus de récupération des véhicules volés;\n\nAssurer la liaison avec les auditeurs et être leur premier point de contact;\n\nVérifier les résultats du traitement financier quotidien de chaque volet de réclamation pour s’assurer que les dossiers de réclamation sont correctement documentés et que les paiements sont conformes aux meilleures pratiques de Chubb;\n\nSaisie et vérification manuelles des renseignements bancaires reçus des assurés et des demandeurs;\n\nTâches connexes, telles qu’attribuées.\n\nQUALIFICATIONS :\nBilinguisme requis (français et anglais). Le bilinguisme en français et en anglais est nécessaire pour assurer une communication efficace avec toutes les parties prenantes de l’entreprise Chubb.\n\nDiplôme d’études postsecondaires collégial ou universitaire et/ou expérience équivalente requis;\n\nExcellentes aptitudes en communication écrite et orale; le bilinguisme constitue un atout;\n\nCompétences interpersonnelles exceptionnelles et service à la clientèle supérieur;\n\nCapacité démontrée à faire preuve d’initiative pour résoudre soi-même des problèmes;\n\nTrès bonnes capacités organisationnelles, excellente gestion du temps et habileté à faire les suivis de manière autonome;\n\nCapacité à travailler en équipe dans un environnement où les priorités évoluent;\n\nDoit pouvoir accomplir des tâches techniques avec minutie;\n\nCapacité à travailler efficacement sous pression.\n\nChubb s’engage à offrir des chances égales d’emploi à tous les employés et candidats. Nous avons pour politique d’offrir des chances égales d’emploi aux employés et aux candidats en nous basant sur les compétences relatives au poste et la capacité à accomplir le travail. Si vous avez besoin de mesures d’adaptation pendant le processus d’embauche ou après votre embauche, veuillez en aviser le Service des ressources humaines. Si un candidat sélectionné a besoin de mesures d’adaptation pendant le processus de recrutement, Chubb communiquera avec celui-ci afin de mettre en place des mesures qui répondent à ses besoins en matière d’accessibilité.\n .","description_format":"text","description_chars":7364,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-21T15:39:32Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.495,"p_room":0.75,"age_days":13,"expected_fill_days":14,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/chubb-bilingual-claim-support-specialist","json_url":"https://alion.io/job/chubb-bilingual-claim-support-specialist.json","meta":{"generated_at":"2026-11-04T18:21:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-bilingual-claim-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-bilingual-claim-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-bilingual-claim-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-bilingual-claim-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-bilingual-claim-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3012440}},{"tool":"search_jobs","arguments":{"company":"chubb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3012440},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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