{"id":300563,"url":"https://alion.io/job/chubb-billing-customer-service-representative","title":"Billing Customer Service Representative","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":94,"ghost_share":0,"stale_share":0.809,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T09:30:42Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":56},"description":"You’ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.\nPhone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.\nProvide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment\nAssume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner\nDemonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller\nAnalytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations\nLearn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products\nEfficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns\nMaintain established levels of productivity, service, and quality standards within a fast-paced call center\nWorks collaboratively with team members, and business partners to provide a quality experience for our agents\nKnow & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures\nResponsible for cross selling products to provide best and most beneficial experience for clients \nWork overtime as needed\nComplete additional tasks and other projects/duties as assigned\nAbility to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis.\n Customer service experience in a high-volume client contact call center\nStrong decision-making velocity in a fast-paced, high-volume phone contact center environment\nEffective, strong, and service focused communication skills, both verbal and written\nProficient in computer skills, Microsoft office, multi-application navigation and multi-tasking \nExperience in a high-volume contact center with a strong focus on superior service is a plus!\nDemonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners\nTrack record of success in managing competing demands, problem solving and strong decision velocity\nChubb’s ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service\nMinimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!","description_format":"text","description_chars":3104,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-05T15:06:21Z"},{"event":"close","at":"2026-09-29T21:36:39Z"},{"event":"reopen","at":"2026-10-05T16:37:05Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":56,"expected_fill_days":6,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/chubb-billing-customer-service-representative","json_url":"https://alion.io/job/chubb-billing-customer-service-representative.json","meta":{"generated_at":"2026-10-12T15:26:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-billing-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-billing-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-billing-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-billing-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-billing-customer-service-representative"}]}