{"id":546182,"url":"https://alion.io/job/chubb-chubb-life-technology-operations-manager","title":"Chubb Life: Assistant Vice President - Technology Operations","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":107,"ghost_share":0,"stale_share":0.879,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":57000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4188},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alertmanager","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"PagerDuty","optional":false},{"name":"Prometheus","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-29T22:05:23Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Role Summary\nThe Technology Operations Manager is responsible for leading the team that ensures the reliability, availability, scalability, and performance of critical technology services. This role provides operational leadership across incident management, service stability, automation, monitoring, and continuous improvement to support business resilience and operational excellence. The role reports to the Head of IT Operations and Governance.\nKey Responsibilities\nLead and develop the technology operations team, including coaching, mentoring, hiring, and performance management.\nOversee day-to-day technology operations to ensure stable, secure, and high-performing services.\nDrive incident management, major incident response, root cause analysis, and corrective action implementation.\nPromote proactive reliability engineering, incident prevention, and continuous service improvement.\nOversee monitoring, alerting, observability, and related operational tooling.\nEvaluate and implement technologies and automation that improve service reliability and operational efficiency.\nDevelop, maintain, and enforce technology operations policies, standards, and best practices.\nPartner with infrastructure, application, security, and business teams to resolve issues and improve service performance.\nPrepare regular operational reports, service metrics, and updates for senior leadership.\nSupport security initiatives, including vulnerability assessment, remediation, and operational risk reduction.\nManage operational priorities, resources, budget, and strategic initiatives.\nEnsure effective change, release, and problem management practices are followed across the technology environment.\nLeadership Competencies\nDrives Results: Delivers stable, high-performing services and ensures timely issue resolution.\nBuilds Talent: Coaches and develops team members to strengthen capability and performance.\nCollaborates and Influences: Works effectively across technical and business teams to drive alignment.\nThinks Strategically: Aligns technology operations priorities with business and technology goals.\nDemonstrates Accountability: Owns incident response, governance, and follow-through on actions.\nChampions Improvement: Promotes automation, innovation, and continuous improvement.\nTechnical Skills\nStrong knowledge of technology operations, incident management, and problem management.\nExperience with CI/CD pipelines, cloud platforms, and distributed systems.\nHands-on experience with monitoring, logging, alerting, and service management tools such as Git, GitHub, Prometheus, Grafana, PagerDuty, and Alertmanager.\nFamiliarity with Docker, Kubernetes, networking, operating systems, databases, and configuration management tools.\nStrong automation and scripting skills to reduce manual effort and improve reliability.\nUnderstanding of security, resilience, and operational risk management practices.\nSoft Skills\nStrong service mindset with a focus on customer satisfaction and service excellence.\nExcellent communication skills, with the ability to explain complex technical issues clearly to technical and non-technical stakeholders.\nStrong leadership presence and the ability to influence across teams and levels.\nCalm and effective under pressure, especially during major incidents and critical outages.\nStrong problem-solving, decision-making, and analytical thinking skills.\nCollaborative and team-oriented, with the ability to build strong working relationships across functions.\nProactive, accountable, and detail-oriented in managing operational priorities and follow-through.\nAdaptable and open to change, with a continuous improvement mindset.\n Bachelor’s or Master’s degree in a relevant field.\nMinimum 10 years of relevant experience in technology operations, infrastructure, or service management.\nProven people management experience.\nExperience in financial services or insurance preferred.\nStrong English communication skills.\nExperience working with regional and global IT teams in a multinational 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