{"id":3012442,"url":"https://alion.io/job/chubb-claim-support-specialist","title":"Claim Support Specialist","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":104,"ghost_share":0,"stale_share":0.856,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T13:47:57Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T05:01:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.\nKEY OBJECTIVE:\nThe Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.\nMAJOR RESPONSIBILITIES:\nFielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.\n\nProviding initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.\n\nAssigning files based on severity and maintaining an assignment log.\n\nActing as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.\n\nProviding claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.\n\nResponding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.\n\nActing as liaison and first point of contact for auditors.\n\nAuditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.\n\nManually entering and verifying banking information received from insureds and claimants.\n\nReviewing current processes for control/optimization opportunities\n\nOther tasks as assigned.\n\n Completion of post-secondary university or college program and/or equivalent experience required.\n\nStrong written and verbal communication skills; fluency in both English and French is an asset.\n\nExceptional customer service and interpersonal skills.\n\nProven ability to take initiative in solving problems independently.\n\nExcellent organizational and time management skills with the ability to follow-up independently.\n\nAbility to respond as a team player, in a multi-task environment.\n\nMust possess an aptitude for technical, detail-oriented work.\n\nAbility to work effectively under pressure.\n\nAt Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.","description_format":"text","description_chars":3149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-21T15:39:32Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/chubb-claim-support-specialist","json_url":"https://alion.io/job/chubb-claim-support-specialist.json","meta":{"generated_at":"2026-10-23T05:53:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-claim-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-claim-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-claim-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-claim-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-claim-support-specialist"}]}