{"id":3561645,"url":"https://alion.io/job/chubb-compliance-coordinator-sr","title":"Compliance Coordinator, Sr","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":118,"ghost_share":0,"stale_share":0.873,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Columbia, United States","Portland, United States","Chattanooga, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52000,"max":73000,"currency":"USD","period":"year","gross":null,"usd_annual":73000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-31T02:31:57Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-03T04:03:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Chubb Benefits is seeking a Senior Compliance Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!\nThe Senior Compliance Coordinator is responsible for investigating and resolving complaints involving customers, insurance departments, the Attorney General, the Better Business Bureau, and the Combined President’s Office, in accordance with insurance regulations and company guidelines. This role supports the protection of customers, agents, and the company by managing a wide range of complaints related to sales, home office operations, claims, and third-party administrators.\nKey Responsibilities\nInvestigate the nature of complaints and determine appropriate resolutions. Meet complaint deadlines.\nCreate complaint packets after a complaint has been resolved and responded to.\nProcess record corrections, refunds, and reimbursements as needed.\nPrepare correspondence for policyholders and regulatory agencies regarding investigation outcomes.\nMaintain accurate tracking system records, documentation, and notes.\nHandle follow-up requests related to previously completed complaint responses.\nResearch allegations involving sales representatives, prepare questionnaires for agents and market directors, and document complaint histories.\nMonitor sales complaint trends and support severity-level evaluations.\nPartner with the Field Consumer Investigations team on sales complaint responses.\nCollaborate with the Claims Department on claims complaint responses to ensure accuracy and timeliness.\nManage complaints involving third-party administrators, including United Marketing Group, Combined Connections, and Olympic Medicare Supplement Claims.\nRotate President’s Line call handling responsibilities and respond to inquiries on behalf of the Company President.\nPrepare annual State Insurance Department complaint reconciliation reports.\nSupport Insurance Market Conduct activities by gathering data, analyzing complaint reports, and comparing Department of Insurance data with Combined Insurance extracts.\nProvide information to Government Relations and Law Departments in litigation matters and coordinate with legal counsel or Corporate Compliance on sensitive complaints.\nWork with Human Resources department in bringing internal employee complaints to their attention for handling. \nQualifications\nStrong written and verbal communication skills.\nHigh ethical standards and sound judgment.\nStrong attention to detail and the ability to meet state-mandated complaint response deadlines.\nAbility to work independently with minimal management intervention after training.\nConsistent performance in meeting or exceeding quantity and quality standards.\nStrong customer relations and decision-making skills.\nBackground in customer service and claims handling preferred.\nCollege degree or equivalent insurance industry experience required.\nProficiency in Microsoft Office Suite required.\nExperience with Mainframe, AS400, IBM Content Manager, and Clarify preferred.\nBusiness writing/composition coursework preferred.\nExposure to insurance regulations and laws preferred.\nLOMA and HIAA coursework, as well as familiarity with HIPAA and Sarbanes-Oxley directives, preferred.\nWork Schedule\nStart times: 7:30, 8:00, or 8:30 CST\nOffice Location: Chicago, IL (near Rosemont, IL)\nIn-Office Expectation: 4 days in office, 1 day remote\nThe pay range for the role is $52,000 to $73,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.\"","description_format":"text","description_chars":3950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-31T04:26:31Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":73000,"is_top_pay":false},"html_url":"https://alion.io/job/chubb-compliance-coordinator-sr","json_url":"https://alion.io/job/chubb-compliance-coordinator-sr.json","meta":{"generated_at":"2026-11-03T04:19:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-compliance-coordinator-sr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-compliance-coordinator-sr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-compliance-coordinator-sr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-compliance-coordinator-sr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-compliance-coordinator-sr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3561645}},{"tool":"search_jobs","arguments":{"company":"chubb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3561645},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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