Customer Service Representative

Job Responsibilities:

• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • On average, our representatives are responsible for 40-50 calls per day
• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
  • Responsible for cross selling coverage to round out accounts
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  • Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Work collaboratively with team members, and business partners to provide a quality experience for our agents
• Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
• Complete additional tasks and other projects/duties as assigned

Required Skills:

• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Previous Property and Casualty insurance experience a plus
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners

The pay range for the role is $34,000 to $57,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled