{"id":2867090,"url":"https://alion.io/job/chubb-customer-service-representative-10","title":"Customer Service Representative","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":98,"ghost_share":0,"stale_share":0.837,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whitehouse Station, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":57000,"currency":"USD","period":"year","gross":null,"usd_annual":57000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T17:06:16Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T09:43:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As a Customer Service Representative in Chubb Custom Solutions, you’ll serve as the front-line liaison for our agents and do not need to be licensed. You will be trained to work with tailored insurance products and complex risk solutions. In this engaging, fast-paced office environment, you’ll collaborate with underwriting, IT, and other teams, while also participating in product testing, process improvements, and system enhancements. This growing team offers ample opportunity to unleash your creativity, develop new solutions, and support the issuance and servicing of business for our agency partners. Advance your career within one of the industry’s most innovative divisions.\n Handle inbound client inquiries via phone, email, and chat with professionalism and speed.\n Provide accurate information on policy coverage, endorsements, and claims processes.\n Document all interactions in the CRM system, ensuring data integrity and compliance.\n Escalate complex issues to senior specialists while maintaining ownership until resolution.\n Assist clients in navigating Chubb Custom Solutions' specialized insurance offerings.\n Identify opportunities to cross-sell or upsell additional services based on client needs.\n Participate in regular training sessions to stay current on product updates and industry trends.\n Collaborate with underwriting, claims, risk engineering, and IT teams to deliver seamless service and test new system enhancements.\n Contribute to continuous-improvement initiatives by sharing client feedback and process insights.\n Maintain high customer-satisfaction metrics and meet service-level agreements.\n High school diploma or equivalent; associate degree or higher preferred.\n1+ year of experience in a customer-service or call-center environment, preferably in insurance.\nExcellent verbal and written communication skills.\nStrong problem-solving abilities and attention to detail.\nProficiency with CRM platforms and Microsoft Office Suite.\nAbility to multitask and manage a high volume of inquiries.\nCustomer-focused mindset with a commitment to service excellence.\nBasic understanding of insurance terminology and policy structures.\nFlexibility to work varied shifts, including occasional evenings or weekends.\nWillingness to pursue professional development and industry certifications.\nThe pay range for the role is $33,000 to $57,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.","description_format":"text","description_chars":2779,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-19T18:03:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.675,"p_room":1,"age_days":1,"expected_fill_days":9,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":57000,"is_top_pay":true},"html_url":"https://alion.io/job/chubb-customer-service-representative-10","json_url":"https://alion.io/job/chubb-customer-service-representative-10.json","meta":{"generated_at":"2026-10-21T12:35:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-customer-service-representative-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-customer-service-representative-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-customer-service-representative-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-customer-service-representative-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-customer-service-representative-10"}]}