{"id":300198,"url":"https://alion.io/job/chubb-customer-service-representative-3","title":"Customer Service Representative","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":105,"ghost_share":0,"stale_share":0.848,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whitehouse Station, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":57000,"currency":"USD","period":"year","gross":null,"usd_annual":57000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-03-11T00:00:00Z","employer_posted_date":"2025-03-11","last_verified_at":"2026-10-24T21:08:24Z","board_verified":true,"closed_at":null,"days_open":593,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":593},"description":"The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.\n Competencies:\nProven superior customer service skills\nAccuracy - ability to process requests with minimal errors\nExcellent written and oral communication skills\nExcellent time management skills\nSelf-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department’s team goals\nDemonstrated strong business acumen and understanding of PRS Business goals\nAbility to manage multiple priorities and be results oriented\nExcellent analytical and problem solving skills\nAccepts accountability and demonstrates good business judgment\nStrong PC skills including proficiency in Word and Excel\nEducation and Experience:\nCollege degree preferred or relevant experience\nStrong Masterpiece knowledge/background experience preferred and/or Personal Lines Insurance knowledge\nKnowledge of Chubb PRS systems a plus \nKnowledge of the PLS system a plus\nKnowledge of Commercial processing systems including CUW, WIP, E-premium, Customarq, and APEX a plus but not required\nThe pay range for the role is $33,000 to $57,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. 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