{"id":1559478,"url":"https://alion.io/job/chubb-customer-service-representative-7","title":"Customer Service Representative","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":94,"ghost_share":0,"stale_share":0.809,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":67000,"currency":"USD","period":"year","gross":null,"usd_annual":67000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T18:19:34Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T00:04:36Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"As the ITV Customer Service Representative, you will assist underwriters by processing home inspections and policy changes. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.\nKey Responsibilities:\nProvide superior customer service and quality technical content in a fast-paced, automated, high-volume environment.\nAssume ownership and timeliness in processing home inspections, transacting policy changes, and updating underwriting notes efficiently and accurately.\nAnalyze information to make appropriate decisions and solve problems while supporting underwriting.\nLearn and maintain a high regard for accuracy in personal lines insurance principles, Chubb products, and home inspection details.\nEfficiently navigate multiple systems and applications to research, analyze, and resolve home inspection processes.\nMaintain established levels of productivity, service, and quality standards.\nCollaborate with team members and business partners, supporting a partnership with underwriting centers to provide a quality experience for agents and clients.\nWork overtime as needed.\nComplete additional tasks and other projects/duties as assigned.\n Superior customer service skills\nStrong time management skills; ability to manage multiple priorities with a focus on results\nExcellent interpersonal skills; ability to collaborate with team members and business partners\nQuality conscious with strong attention to detail\nDemonstrated problem-solving skills - analytical and solution development\nExperience/Knowledge a Plus:\nExperience with Masterpiece systems and processes\nKnowledge and proficiency with RiskID, PLUW, Portrait\nProficient/Intermediate MS Office skills, including Outlook\nKnowledge of Chubb Personal Risk Products\nThe pay range for the role is $40,000 to $67,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, moredetails on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.","description_format":"text","description_chars":2233,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-01T03:28:30Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.262,"p_room":0.45,"age_days":11,"expected_fill_days":6,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":67000,"is_top_pay":false},"html_url":"https://alion.io/job/chubb-customer-service-representative-7","json_url":"https://alion.io/job/chubb-customer-service-representative-7.json","meta":{"generated_at":"2026-10-13T02:25:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3654,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-customer-service-representative-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-customer-service-representative-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-customer-service-representative-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-customer-service-representative-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-customer-service-representative-7"}]}