{"id":2592147,"url":"https://alion.io/job/chubb-customer-service-representative-9","title":"Customer Service Representative","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":105,"ghost_share":0,"stale_share":0.848,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whitehouse Station, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":57000,"currency":"USD","period":"year","gross":null,"usd_annual":57000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T14:57:30Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-24T21:08:24Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let’s talk!\nJob Responsibilities:\nProcessing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.\nSupport the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment \nAssume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner\nDemonstrate the ability to analyze information to make appropriate decisions and solve problems\nLearn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)\nEfficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries\nMaintain established levels of productivity, service, and quality standards within a fast-paced operations team \nWorks collaboratively with team members, and business partners to provide a quality experience for our agents\nResponsible for cross selling coverage to round out accounts\nWork overtime as needed \nComplete additional tasks and other projects/duties as assigned\nResponsible for providing back-up to the Team Specialist\nAct as a resource to the team\nAssist with departmental training as assigned by department supervisor\n Strong decision-making velocity in a fast-paced, high-volume environment \nOutstanding, effective, and service focused communication skills, both verbal and written \nProficient in computer skills, multi-application navigation and multi-tasking \nExperience in a high-volume contact center with a strong focus on superior service is a plus!\nDemonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners \nTrack record of success in managing competing demands, and problem solving while interacting with customers\nProperty and Casualty insurance experience a plus\nChubb’s ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service\nMinimum of high school diploma or equivalent; college degree or currently pursuing is a plus! \nThe pay range for the role is $34,000 to $57,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.","description_format":"text","description_chars":3467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-15T06:06:40Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.258,"p_room":0.35,"age_days":33,"expected_fill_days":10,"reasons":["conf:8","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":57000,"is_top_pay":false},"html_url":"https://alion.io/job/chubb-customer-service-representative-9","json_url":"https://alion.io/job/chubb-customer-service-representative-9.json","meta":{"generated_at":"2026-10-25T06:06:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-customer-service-representative-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-customer-service-representative-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-customer-service-representative-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-customer-service-representative-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-customer-service-representative-9"}]}