{"id":1314573,"url":"https://alion.io/job/chubb-fire-security-call-centre-agent","title":"Call Centre Agent","company":{"id":2114471,"name":"Chubb Fire & Security","domain":"chubbfs.com","url":"https://alion.io/company/chubbfs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":69,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-09-29T21:00:05Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Security Monitoring Centres (SMC) in Nottingham are looking fora CCTV Call Centre Agent to join our security monitoring centre team on afull time, permanent shift working basis (please note this includes night shifts - see below for full details). With opportunities for both SIA badge holders, and also non-badge holders.\nAbout Us, Our Culture & What We Can Offer You\nSince 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.\nAs part of the global API Group, we join a family of organisations , where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.\nSALARY: £30,534.50 per annum including shift allowance\n23 day holiday per year (rising to 24 days after 5yrs)\nEnhanced overtime rates *\nFree Onsite Parking\nOnline GP Appointments\nFree Mortgage Advice\nCycle to Work Scheme\nCompany Pension Scheme\nEmployee Referral Scheme (£1,000)\nLife Assurance (4 x Salary)\nA Central Benefits Platform offering a wide variety discounts\nEmployee Scholarship Programme\nBravo scheme: Incentivising high achieving employees\nHealth & Wellbeing Resources\nOngoing training & development\n* Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)| Bank Holidays paid at 2.5x basic rate| Christmas Days & New Years’ Day at 3x basic rate\nWhat You'll Be Doing As Alarm Receiving Call Centre Agent\nWith full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.\nHandling inbound & outbound calls to our customers and external organisations, including the Emergency Services\nProcess CCTV and alarm activations speedily and accurately\nInform the relevant Emergency Services and Customers of relevant information in relation to their system\nWorking Hours: 38.5 hours per week -Working 4 shifts followed by 4 shifts off.\nShift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.\nWhat We Would Like You To Bring:\nYou will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:\nExcellent listening skills\nCCTV (SIA) badge advantageous, but not essential- We have opportunities for both badge holders & non-badge holders\nWork well and remain calm in a busy, fast paced environment\nExcellent attention to detail, with high levels of accuracy\nBe able to work well on your own initiative as well as part of a team\nStrong IT skills\nAble to commit to shift working which includes a blend of day & night working\nIf this sounds like you, send in your application now!\nChubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.\nLI-CO1\nAdditional Information\n About Us, Our Culture & What We Can Offer You\nSince 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.\nAs part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.","description_format":"text","description_chars":4486,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-26T18:00:34Z"}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.377,"p_room":0.55,"age_days":26,"expected_fill_days":26,"reasons":["conf:8","stale_co","win:tail","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/chubb-fire-security-call-centre-agent","json_url":"https://alion.io/job/chubb-fire-security-call-centre-agent.json","meta":{"generated_at":"2026-10-01T00:08:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":131,"day_limit":5000,"remaining_today":4869,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}