{"id":1314498,"url":"https://alion.io/job/chubb-fire-security-customer-account-coordinator","title":"Customer Account Coordinator","company":{"id":2114471,"name":"Chubb Fire & Security","domain":"chubbfs.com","url":"https://alion.io/company/chubbfs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":69,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Blackburn, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":35767},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T15:05:59Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Are you hoping to join a business that offer a genuine ‘people first’ culture?\nHere at Chubb Fire & Security we have an opportunity for a Customer Account Coordinator to join our Customer Excellence Teams based in Blackburn (BB1 2PR) on afull time, permanent basis.\nJoin the team that protects our world.\nAbout Us, Our Culture & What We Can Offer You\nChubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!\nOur commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.\nSALARY: From £27,000. DoE per annum\n25 days holiday, plus bank holidays\nFree Onsite Parking\nCycle to Work Scheme\nOnline GP Appointments\nLiftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable \nEmployee Referral Scheme (£1000)\nCompany Pension Scheme\nLife Assurance (4 x Basic Salary)\nFree Mortgage Advice\nEmployee Scholarship Scheme\nA Central Benefits Platform offering a wide variety discounts\nHealth & Wellbeing Resources\nBravo Awards: Recognising outstanding contributions from all employees and encourage excellence\nWhat You'll Be Doing as a Customer Account Coordinator\nThe main goal of this role is to work in partnership with a dedicated Account Manager to support the effective management of a portfolio of multi sited national customers. You will play a pivotal role in ensuring customer requirements are managed efficiently, professionally, and cost-effectively, delivering an exceptional customer experience and maintaining the highest standards of service.\nTake responsibility for the day-to-day management of the key customers including intelligent decision making\nCollaborate closely with internal teams to ensure customer expectations are consistently met and exceeded.\nProactively support ensuring customer open work order flows are attended timely\nDevelop and maintain strong professional relationships with designated customers through regular communication and excellent service delivery.\nInvestigate and resolve customer queries, concerns, and disputes, liaising with internal departments to achieve effective outcomes.\nProduce and submit accurate KPI reports and performance data on a weekly, monthly, and annual basis.\nEffectively organise and prioritise workloads to meet business objectives, service level agreements, and customer deadlines.\nWorking Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based\nWhat We Would Like You To Bring:\nWe are seeking a highly organised and customer-focused professional with a passion for delivering exceptional service. Ideally, you will have experience supporting key or national accounts, coordinating customer relationships, or working within an account management environment. You’ll be:\nA natural communicator, with an ability to build rapport with our customers and your colleagues\nSolution focused - Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines\nSolid IT literacy - Including strong, demonstratable Excel skills, you will be responsible for producing reports\nPrioritise workloads & multitask effectively - You’ll be working with a number of customers at any one time\nAdditional Information\n About Us, Our Culture & What We Can Offer You\nEstablished over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies\nWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.","description_format":"text","description_chars":4635,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-26T18:00:34Z"}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.564,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:32","stale_co","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":35767,"is_top_pay":false},"html_url":"https://alion.io/job/chubb-fire-security-customer-account-coordinator","json_url":"https://alion.io/job/chubb-fire-security-customer-account-coordinator.json","meta":{"generated_at":"2026-10-02T01:17:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1517,"day_limit":5000,"remaining_today":3483,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}