{"id":3865448,"url":"https://alion.io/job/chubb-fire-security-dispute-resolution-specialist-2","title":"Dispute Resolution Specialist","company":{"id":2114471,"name":"Chubb Fire & Security","domain":"chubbfs.com","url":"https://alion.io/company/chubbfs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":38,"ghost_share":0.026,"stale_share":0.737,"repost_share":0.026,"time_to_fill_p50_days":33,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Blackburn, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37721},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T11:51:19Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-14T15:49:33Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Looking for an opportunity within a business that offer a genuine ‘people first’ culture?\nHere at Chubb Fire and Security (part of the APi group), we are looking for invoice / billing / finance admin specialists to join our high performing team as Dispute Resolution Specialist in Blackburn (BB1 2PR) on a permanent, full time basis\nJoin the team thatprotects our world.\nAbout Us, Our Culture & What We Can Offer You\nChubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!\nOur commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.\nSALARY: Between £25K - £28K per annum (DoE\n25 days holiday, plus bank holiday\nCompany Pension (5% matched)\nFree Onsite Parking\nLiftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable\nCycle to Work Scheme\nEmployee Referral Scheme (£1000)\nLife Assurance (4 x Basic Salary)\nA Central Benefits Platform offering a wide variety discounts\nFree Mortgage Advice\nBravo scheme: Incentivising high achieving employees\nHealth & Wellbeing Resources \nWhat you'll be doing as Dispute Resolution Specialist\nThe role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence\nResponsibilities will include:\nDispute resolution: Resolve customer disputes to ensure they can make payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams.\nRoot cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented.\nProcess improvement: Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence.\nDocumentation: Production and refinement of work instructions and processes.\nReporting: Generate and analyse reports applicable to the disputes process.\nCompliance: Ensure all activities comply with company policies and relevant regulations.\nWorking Hours: 37.5 Hours Per Week | Mon-Fri | 9am - 5pm | Fully Office Based (potential for hybrid working post probation)\nWhat we would like you to bring to the role:\nThe ideal candidate will have previous demonstrated experience in a credit control, billing, invoicing, customer service resolutions or a similarly related role\nAttention to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious.\nAnalytical Thinking: Capability to analyse discrepancies identify root causes.\nCustomer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction.\nInfluencing: Able to influence people positively, for the best benefit of all related parties\nTeam Collaboration: Ability to work effectively with multiple internal teams.\n Communication: Excellent communication skills\nJoin us and become part of a team committed to building great leaders. It all starts with you!\nChubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.\nAdditional Information\n About Us, Our Culture & What We Can Offer You\nEstablished over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies\nWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.","description_format":"text","description_chars":5015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-06T11:51:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":7,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":37721,"is_top_pay":false},"html_url":"https://alion.io/job/chubb-fire-security-dispute-resolution-specialist-2","json_url":"https://alion.io/job/chubb-fire-security-dispute-resolution-specialist-2.json","meta":{"generated_at":"2026-11-14T18:13:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2114471},"rest":"https://alion.io/mcp/rest/get_company?id=2114471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-fire-security-dispute-resolution-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-fire-security-dispute-resolution-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-fire-security-dispute-resolution-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-fire-security-dispute-resolution-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-fire-security-dispute-resolution-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3865448}},{"tool":"search_jobs","arguments":{"company":"chubbfs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3865448},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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