{"id":3445757,"url":"https://alion.io/job/chubb-fire-security-operational-support-specialist","title":"Operational Support Specialist","company":{"id":2114471,"name":"Chubb Fire & Security","domain":"chubbfs.com","url":"https://alion.io/company/chubbfs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":39,"ghost_share":0.026,"stale_share":0.769,"repost_share":0.026,"time_to_fill_p50_days":34,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wellington, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T08:07:21Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T16:19:37Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Us\nWith over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability, and forward-thinking technology to every customer and community we serve.\nAbout the Role\nBased full-time in our brand new, Auckland office in Mt Wellington, we are looking for an organised, customer-focused Operations Support Specialist to join our team. In this role, you will coordinate service activity from job creation through to completion, working closely with customers, technicians, subcontractors and internal teams.\nThis is a fast-paced role where your ability to prioritise, communicate clearly and keep accurate records will directly support a positive customer experience and efficient service delivery.\nThis role is ideal for an organised operations or service coordinator who enjoys problem-solving, delivering responsive customer service and keeping multiple moving parts on track.\nKey Responsibilities\nOpen, schedule and coordinate service jobs, including technician bookings and parts ordering.\nAct as a key point of contact for customers, providing timely updates and resolving enquiries professionally. \nMonitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.\nCoordinate with technicians, subcontractors and internal stakeholders to support safe, on-time job completion.\nMaintain accurate job, customer and service records in relevant systems.\nEnsure job documentation is complete and closed promptly to support timely invoicing.\nAssist with resolving service issues and disputes in a fair, customer-focused manner.\nContribute ideas and best practice to improve team processes, service delivery and customer outcomes.\nAbout You\nExperience in service coordination, scheduling, dispatch, customer service or operations administration; experience in a field-service environment is highly regarded.\nStrong organisational skills and the ability to manage competing priorities in a busy environment.\nExperience coordinating field technicians, work orders or service schedules is highly regarded.\nClear, confident communication skills and a natural ability to build positive working relationships.\nA customer-first approach, with sound problem-solving and issue-resolution skills.\nHigh attention to detail and a commitment to accurate documentation.·\nConfidence using service management, scheduling, CRM or similar systems.\nA collaborative approach and willingness to support a high-performing team.\nWhy Join Chubb?\nBe part of a supportive, collaborative team.\nBuild your career through ongoing training and development.\nMake a meaningful contribution by supporting services that help keep people and property safe.\nJoin a culture where everyone is a leader and every idea and contribution is valued.\nPre-Employment Requirements\nAppointment to this role is subject to the successful completion of a mandatory pre-employment Medical Assessment, Drug and Alcohol screening, and National Police Check. The successful applicant may also be required to obtain and maintain additional security clearances relevant to the role.\nWe are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with disability, LGBTIQA+ communities and all cultural backgrounds.\nAdditional Information\n About Us, Our Culture & What We Can Offer You\nEstablished over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies\nWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. 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