# Operational Support Specialist

About Us With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability, and forward-thinking technology to every customer and community we serve. About the Role Based full-time in our brand new, Auckland office in Mt Wellington, we are looking for an organised, customer-focused Operations Support Specialist to join our team. In this role, you will coordinate service activity from job creation through to completion, working closely with customers, technicians, subcontractors and internal teams. This is a fast-paced role where your ability to prioritise, communicate clearly and keep accurate records will directly support a positive customer experience and efficient service delivery. This role is ideal for an organised operations or service coordinator who enjoys problem-solving, delivering responsive customer service and keeping multiple moving parts on track. Key Responsibilities Open, schedule and coordinate service jobs, including technician

- **Id**: 3445757
- **Url**: <https://alion.io/job/chubb-fire-security-operational-support-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Wellington, New Zealand
- **Countries**: NZ
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-29T08:07:21Z
- **Employer posted date**: 2026-10-29
- **Last verified at**: 2026-11-09T04:54:42Z
- **Board verified**: yes
- **Days open**: 11
- **Description format**: text
- **Description chars**: 4345
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Video Surveillance, Access Control & Alarm Systems

## Company

- **Id**: 2114471
- **Name**: Chubb Fire & Security
- **Domain**: chubbfs.com
- **Url**: <https://alion.io/company/chubbfs>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 79
- **Open postings**: 39
- **Ghost share**: 0.026
- **Stale share**: 0.769
- **Repost share**: 0.026
- **Time to fill p50 days**: 34
- **Computed at**: 2026-11-09T06:03:00Z

## Trust

- **Level**: ok
- **Days open**: 11

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-10-29T08:07:21Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.597
- **P room**: 1
- **Age days**: 10
- **Expected fill days**: 34
- **Reasons**: conf:1, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.