{"id":3865450,"url":"https://alion.io/job/chubb-fire-security-principal-consultant","title":"Principal Consultant","company":{"id":2114471,"name":"Chubb Fire & Security","domain":"chubbfs.com","url":"https://alion.io/company/chubbfs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":39,"ghost_share":0.026,"stale_share":0.769,"repost_share":0.026,"time_to_fill_p50_days":34,"computed_at":"2026-11-09T06:03:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Oracle ERP","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-06T11:51:19Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T14:12:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Summary:\nWe are seeking an experienced Oracle HCM Cloud SME - Production Support to lead the support, stabilization, and continuous improvement of Oracle HCM Cloud applications in a live enterprise environment. The role requires strong functional expertise across Core HR, Oracle Recruiting Cloud (ORC), Journeys, and HCM Security, along with the ability to manage production incidents, lead issue resolution, support business users, and drive system enhancements. The consultant will work closely with HR stakeholders, technical teams, and cross-functional support teams to ensure reliable system performance, secure access, and seamless HR operations.\nKey Responsibilities:\nLead L2/L3 production support for Oracle HCM Cloud modules, with primary focus on Core HR, Oracle Recruiting Cloud (ORC), Journeys, and HCM Security.\nTroubleshoot and resolve production issues related to employee data, hiring processes, candidate lifecycle, approvals, role provisioning, and security access.\nAct as the functional lead for incident triage, defect analysis, root cause analysis, and timely resolution within agreed SLAs.\nSupport configuration and maintenance of Core HR, ORC, Journeys, Redwood UI, Business Rules, and related HCM processes.\nManage and support HCM Security, including role-based access control, custom roles, data security, user access issues, and segregation of duties considerations.\nCollaborate with business users, HR operations, and technical teams to analyze issues, recommend solutions, and implement system improvements.\nSupport quarterly releases, patch impact analysis, regression testing, and production deployment activities.\nCoordinate with Oracle support for product issues, service requests, and escalation management when required.\nPrepare support documentation, knowledge articles, issue logs, and handover materials for operational continuity.\nSupport integrations and downstream impacts involving HCM modules, security, and related enterprise applications.\nRequired Experience:\nStrong hands-on experience in Oracle HCM Cloud, with proven expertise in Core HR and Oracle Recruiting Cloud (ORC).\nGood functional knowledge of Oracle Journeys and experience supporting lifecycle-based employee process automation.\nStrong experience in HCM Security, including RBAC, custom roles, inherited roles, data security, and user provisioning/access troubleshooting.\nProven experience in production support / application support / BAU support for Oracle HCM Cloud in an enterprise environment.\nExperience in handling L2/L3 incidents, service requests, defect resolution, root cause analysis, and business-critical issue management.\nWorking knowledge of Redwood UI, VBCS, and Business Rules within Oracle HCM Cloud.\nAbility to lead functional discussions, support business stakeholders, and coordinate with technical teams for issue resolution and enhancements.\nExperience with release management activities including impact assessment, testing support, and post-release stabilization.\nStrong understanding of HR business processes such as employee lifecycle events, recruitment workflows, approvals, and security access controls.\nExperience using ticketing and support tools such as ServiceNow, Jira, or similar platforms.\nStrong communication, stakeholder management, and documentation skills.\nPreferred Qualifications\nExperience leading Oracle HCM Cloud support teams or serving as a module lead in a global support model.\nFamiliarity with OTBI, BI reports, HDL, HSDL, Fast Formula, and related HCM support/troubleshooting areas.\nExperience working with integrations between Oracle HCM Cloud and third-party or enterprise systems.\nKnowledge of Oracle quarterly update processes and best practices for release readiness.\nITIL knowledge or experience working in a structured production support environment.\nPrior experience in large-scale HR transformation or post-implementation support programs\nAdditional Information\n About Us, Our Culture & What We Can Offer You\nEstablished over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies\nWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.","description_format":"text","description_chars":4770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-06T11:51:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/chubb-fire-security-principal-consultant","json_url":"https://alion.io/job/chubb-fire-security-principal-consultant.json","meta":{"generated_at":"2026-11-09T15:24:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2114471},"rest":"https://alion.io/mcp/rest/get_company?id=2114471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-fire-security-principal-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-fire-security-principal-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-fire-security-principal-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-fire-security-principal-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-fire-security-principal-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3865450}},{"tool":"search_jobs","arguments":{"company":"chubbfs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3865450},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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