{"id":2003290,"url":"https://alion.io/job/chubb-fire-security-process-associates-3","title":"Process Associates","company":{"id":2114471,"name":"Chubb Fire & Security","domain":"chubbfs.com","url":"https://alion.io/company/chubbfs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":72,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":20000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-10-07T12:24:15Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T06:15:45Z","board_verified":false,"closed_at":"2026-10-11T06:15:45Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary\nLooking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process\nRoles & Responsibility:\nRecording customer information accurately\nEstablish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication.\nProviding efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses)\nSupporting the sales teams of any updates of sales orders.\nPro-active management of open work orders - service and callouts\nEnsure that all necessary information is accurately recorded in the relevant systems\nCommunicating with various departments including Sales and Assessors\nPro-active management of open work orders - service and callouts\nEnsure own email inboxes and teams shared inbox are managed effectively\nEnsure portals are updated and responded to within the agreed SLA\nWorking to KPI's and SLA's.\nDispute resolution, price and contract queries.\nYears of experience\n2-4 years of experience in customer service operations/sales operation or order to cash processes\nShift Timings:\n2 p.m. to 11 p.m\nEducational Qualification\nA graduate in any discipline\nSkill sets required :\nMandatory\nHave exceptional customer service skills\nExcellent communication (verbal and written ) and team working skills\nGood Attention to detail\nHigh level MS Office knowledge skills\nBe proactive and ability to grasp new processes\nPreferable\nPossess previous customer service experience , ideally from service/engineering background\nBe experienced in working with customer disputes\nAdditional Information\n About Us, Our Culture & What We Can Offer You\nEstablished over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies\nWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. 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