{"id":2785160,"url":"https://alion.io/job/chubb-fire-security-service-desk-engineer","title":"Service Desk Engineer","company":{"id":2114471,"name":"Chubb Fire & Security","domain":"chubbfs.com","url":"https://alion.io/company/chubbfs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":74,"ghost_share":0,"stale_share":0.959,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-17T14:07:50Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-22T00:32:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Position Summary\nThe IT Service Desk Engineer serves as the point of contact for all IT incidents and service requests across the Api Group GCC and other sites on-demand service requests. The role is responsible for providing efficient support, restoring services where possible, communicating effectively with users, and escalating unresolved issues to appropriate L2 and global support teams.\nKey Responsibilities\nEnd User Support\nProvide support (L1.5) for Windows 10/11 end-user devices.\nSupport Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.\nTroubleshoot basic desktop, laptop, peripheral, and printing issues.\nAssist users with software installations, OS Imaging and standard application troubleshooting.\nSupport mobile devices and approved mobile applications.\nAV support\nIdentity & Access Management\nPerform Active Directory user administration tasks.\nSupport Entra ID, MFA enrolment, and authentication issues.\nManage password resets, account unlocks, and access requests.\nNetwork & Connectivity Support\nTroubleshoot VPN, Wi-Fi, and network connectivity issues.\nResolve basic DNS, DHCP, and TCP/IP related issues.\nEscalate complex network incidents to L2 Infrastructure support.\nIT Service Management\nLog, categorize, prioritize, and track incidents through ServiceNow.\nEnsure tickets are updated with appropriate documentation and resolution notes.\nIT asset management\nMeet service levels and response targets.\nStrong understanding of CMDB administration and configuration management processes.\nProven ability to manage CMDB-related tickets while ensuring the accuracy, consistency, and quality of configuration data.\nSecurity Support\nPerform initial security incident triage.\nEscalate suspected security events according to established procedures.\nFollow security and compliance guidelines during support activities.\nRequired Skills\nTechnical Skills\nWindows 10/11\nMicrosoft 365 Administration and Support\nTeams, Outlook, OneDrive\nActive Directory Fundamentals\nEntra ID and MFA Basics\nTCP/IP, DNS, DHCP Fundamentals\nVPN and Wireless Troubleshooting\nServiceNow\nBasic Application Installation and Troubleshooting\nBasic Endpoint Security Awareness\nSoft Skills\nExcellent verbal and written communication\nCustomer-focused mindset\nProblem-solving abilities\nDocumentation skills\nAbility to work effectively in a 24x5 support environment\nRequired Qualifications\n· Bachelor of engineering or Bachelor in Computer Science, Information Technology, or related field.\nRequired Experience\n2-4 years in IT Service Desk or End User Support\nITIL Certification\nExperience supporting multinational organizations\nAdditional Information\n About Us, Our Culture & What We Can Offer You\nEstablished over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies\nWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.","description_format":"text","description_chars":3504,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-17T14:07:50Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.584,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:5","stale_co","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/chubb-fire-security-service-desk-engineer","json_url":"https://alion.io/job/chubb-fire-security-service-desk-engineer.json","meta":{"generated_at":"2026-10-22T23:10:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2114471},"rest":"https://alion.io/mcp/rest/get_company?id=2114471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-fire-security-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-fire-security-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-fire-security-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-fire-security-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-fire-security-service-desk-engineer"}]}