{"id":1424791,"url":"https://alion.io/job/chubb-fire-security-specialist-it-support","title":"Specialist- IT Support","company":{"id":2114471,"name":"Chubb Fire & Security","domain":"chubbfs.com","url":"https://alion.io/company/chubbfs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":70,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Adobe Photoshop","optional":false},{"name":"AutoCAD","optional":false},{"name":"Canva","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-28T23:23:52Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-29T21:00:05Z","board_verified":false,"closed_at":"2026-09-29T21:00:05Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Role Summary The IT Operations Support Engineer is responsible for delivering advanced support for workplace technologies, collaboration platforms, business applications, IT operations processes, compliance controls, and service management activities across the Api Group GCC and other sites on-demand service requests. This role acts as the primary escalation point for complex end-user and application-related issues. Escalating unresolved issues to appropriate L3 and global support teams. Key Responsibilities Workplace & End User Computing Services\nProvide advanced support for Windows desktop environments.\nManage Microsoft 365 services and user administration activities.\nAdminister Microsoft Intune and endpoint management services.\nSupport Active Directory and Entra ID environments.\nTroubleshoot Teams, Exchange Online, Outlook, and OneDrive issues.\nResolve complex workstation, profile, and application issues. Business Application Support Provide Installation, configuration and Basic troubleshooting for:\nAutoCAD\nRevit\nCorelDRAW\nAdobe Photoshop\nCanva\nLegora\nAdobe Acrobat Reader / Editor\nCitrix\nWindows Virtual Desktop (WVD)\nSAP\nTally\nPronto\nOneStream\nGenesis\nTelephony Solutions\nSamsung MagicINFO\nClickShare\nMobile Applications\nWeb Applications IT Operations & Service Management\nLead Major Incident Management activities.\nCoordinate service restoration during critical outages.\nConduct Problem Management and Root Cause Analysis (RCA).\nManage Change Management processes.\nCoordinate with global tower teams during incident resolution.\nMaintain operational documentation and knowledge articles. Governance, Risk & Compliance\nSupport Audit and SOX compliance activities.\nParticipate in internal and external audits.\nManage IT asset lifecycle activities.\nSupport compliance reporting and evidence collection. Vendor Management\nCoordinate support activities with software vendors.\nEscalate and track product-related incidents.\nManage vendor service delivery and issue resolution. SLA & KPI Reporting\nMonitor service performance metrics.\nGenerate operational reports and dashboards.\nIdentify service improvement opportunities. Mandatory Skills Workplace Technologies\nAdvanced Windows Troubleshooting\nMicrosoft 365 Administration\nActive Directory & Entra ID\nMicrosoft Intune\nExchange Online\nMicrosoft Teams\nEndpoint Management IT Operations\nMajor Incident Management\nProblem Management\nRoot Cause Analysis\nChange Management\nAsset Management\nVendor Management Governance & Security\nSOX Compliance\nVulnerability Management\nSecurity Awareness\nAudit Support Application Support\nEnterprise Application Troubleshooting\nCitrix\nWVD\nSAP User Support\nCollaboration Technologies Soft Skills\nExcellent stakeholder management\nStrong analytical and troubleshooting skills\nHigh sense of ownership\nDocumentation and knowledge management\nAbility to work with global teams Required Qualifications\nBachelor of engineering or Bachelor in Computer Science, Information Technology, or related field. Preferred Experience\n5-8 years supporting Workplace Technology, Applications, and IT Operations.\nExperience in GCC, Shared Services, or Global IT support organiz\nAdditional Information\n About Us, Our Culture & What We Can Offer You\nEstablished over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies\nWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.","description_format":"text","description_chars":4009,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-28T23:23:52Z"},{"event":"close","at":"2026-09-29T21:00:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/chubb-fire-security-specialist-it-support","json_url":"https://alion.io/job/chubb-fire-security-specialist-it-support.json","meta":{"generated_at":"2026-10-06T22:00:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2080,"day_limit":5000,"remaining_today":2920,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2114471},"rest":"https://alion.io/mcp/rest/get_company?id=2114471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-fire-security-specialist-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-fire-security-specialist-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-fire-security-specialist-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-fire-security-specialist-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-fire-security-specialist-it-support"}]}