{"id":1034820,"url":"https://alion.io/job/chubb-it-site-support-analyst","title":"IT Site Support Analyst","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":122,"ghost_share":0,"stale_share":0.869,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T14:11:28Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-08T00:57:45Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"We are looking for a motivated and service-oriented IT Support Analyst to join our team. In this role, you will provide hands-on support to end users across hardware, software, applications, printing, mobile devices, and telephony, helping ensure a smooth and efficient workplace experience.\nKey Responsibilities\nProvide support for PCs, laptops, phones, printers, smart devices, and digital scanners\nTroubleshoot and support internal and external applications, including Microsoft products\nConfigure, build, and install hardware and software\nMaintain desktop patching and antivirus updates\nSet up meeting rooms, training rooms, and collaboration tools\nManage help desk tickets and update systems with relevant documentation\nSupport office moves, hardware refreshes, software rollouts, and desktop migrations\nWork with vendors and other IT teams to resolve issues\nSupport users across EMEA when required\n Minimum 3 years of experience in technical support or end-user support roles.\nStrong knowledge of PC hardware and a genuine interest in technology and end-user support.\nKnowledge of Mac OS and Apple iOS is a plus.\nMicrosoft Certified Desktop Support Technician certification is a plus.\nNative level in Spanish. Advanced level of English, with minimum C1 proficiency.\nStrong communication skills to interact effectively with users at different technical levels.\nProactive, service-oriented, and solution-focused mindset.\nAbility to prioritise tasks and manage multiple requests simultaneously.\nStrong collaboration skills and ability to work effectively with IT and other departments.\nWhat we offer:\n32 days of vacation a year\n2 days working from home option + additional flexible days\nWorking from home allowance\nEntry time flexibility\nPrivate medical insurance\nLife and accident insurance\nMeal allowance\nPension plan\nStock purchase plan\nFlexible compensation scheme\nWellhub\nEmployee assistance program\nComprehensive Learning & Development offer\n-------------------\nOur core values -Integrity, Client Focus, Respect, Excellence, and Teamwork-guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform their best.\nChubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. 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