{"id":2166490,"url":"https://alion.io/job/chubb-lead-cloud-and-data-platform-operations","title":"Lead - Cloud and Data Platform Operations","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":96,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-10T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Airflow","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bicep","optional":false},{"name":"CI/CD","optional":false},{"name":"Databricks","optional":false},{"name":"ETL/ELT","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Platform Engineering","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Snowflake","optional":false},{"name":"Terraform","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-09T09:11:39Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T00:32:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Chubb\nChubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.\nAbout Chubb India\nAt Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow\nWith a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.\nWe offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.\nPosition Details\nJob Title: Cloud and Data Platform Operations Lead\nFunction/Department: Technology\nEmployment Type: Full-time\nLocation: Hyderabad/Bangalore\nPosition Overview\nWe are seeking an experienced operations leader to head the Cloud and Data Platform Operations function out of Chubb's engineering centre in India. This is an Operations Leadership role - the successful candidate will own the 24/7 availability, reliability, and performance of Chubb's enterprise cloud infrastructure (AWS, Azure, GCP) and data platforms hosted on these hyperscalers.\nThis role leads a globally distributed, follow-the-sun operations team spanning APAC, EMEA, and the Americas, ensuring continuous 24/7 coverage with no gaps across time zones. You will be the senior escalation point for critical production incidents at any hour, driving rapid resolution and systematic prevention.\nAlongside operational accountability, you will champion engineering discipline within the team - driving automation, Infrastructure-as-Code (IaC), DevSecOps practices, and data platform optimization to reduce toil, improve resilience, and support safe, frequent delivery.\nCandidates should note: this role carries material out-of-hours responsibility. If you are seeking a primarily engineering or architecture role without significant operational accountability, this position is not the right fit.\nKey Responsibilities\n1. 24/7 Operations & Service Reliability\nOwn end-to-end production operations for cloud infrastructure and data platforms, ensuring systems meet availability, performance, and SLA commitments around the clock.\nServe as the senior escalation point for critical incidents - leading response, coordination, and communication across technical teams and executive stakeholders, regardless of time zone.\nEstablish and maintain on-call rotas, escalation procedures, and runbooks across the globally distributed team to ensure no single point of failure in operational coverage.\nDrive post-incident reviews (PIRs) and root cause analysis (RCA), translating findings into preventative engineering improvements and updated operational playbooks.\nDefine and track operational KPIs - MTTR, MTTD, change failure rate, system availability - and report these clearly and regularly to senior leadership.\n2. Follow-the-Sun Team Leadership\nLead, manage, and develop a high-performing, globally distributed operations team across multiple time zones (APAC, EMEA, Americas), ensuring seamless handoffs and continuous 24/7 operational coverage.\nBuild and enforce structured shift handover processes so that context, active incidents, and work-in-progress are reliably transferred between regional teams without information loss.\nFoster a strong operational culture: disciplined on-call practice, blameless post-mortems, knowledge sharing, and continuous improvement of operational standards.\nMentor team members across regions, balancing local autonomy with consistent global standards and escalation paths.\nPartner across cross-functional engineering, security, and business groups to align operational delivery with executive timelines and organizational priorities.\n3. Incident, Problem & Change Management (ITSM)\nOwn the full ITIL/ITSM lifecycle using ServiceNow: Incident, Problem, Change, and Request Management for all cloud and data platform services.\nLead Major Incident Management for P1/P2 disruptions - coordinating response bridges, managing stakeholder communications, and driving resolution with urgency and clarity.\nDrive the Problem Management process: identify recurring incidents, prioritize root cause elimination, and track remediation to closure.\nGovern the Change Management process, ensuring all production changes are reviewed, risk-assessed, and scheduled to minimize operational disruption.\n4. Multi-Cloud Infrastructure & Platform Engineering\nDesign, build, and operate secure, highly available, and scalable cloud infrastructure across AWS, Azure, and GCP - with a focus on operational manageability and resilience.\nDeliver automated, reusable platform components and self-service templates (modular IaC via Terraform/Bicep) to reduce manual operational toil and improve consistency.\nImplement robust CI/CD pipelines with embedded security and quality gates (DevSecOps), supporting safe and frequent production deployments.\nCoordinate vendor relationships, manage cloud costs under a FinOps framework, and ensure platform components meet operational standards before production deployment.\n5. Data Platform Operations & Spend Optimization\nOperate and maintain scalable data pipelines, ETL/ELT processes, and data models supporting underwriting algorithms and analytics workloads - with a focus on production reliability and data quality.\nManage and optimize Azure Data Lake Storage (ADLS), Databricks, Snowflake, and Azure Synapse Analytics environments: cluster sizing, job scheduling, performance tuning, and cost governance.\nOperate and maintain Astronomer (managed Apache Airflow) for pipeline orchestration - ensuring DAG reliability, SLA adherence, and efficient resource utilization across workflow runs.\nEnforce data lifecycle policies, monitor consumption, and maintain strict production readiness standards for Lakehouse and data warehouse platforms.\nEnsure data quality, integrity, and compliance controls are embedded into operational processes, not treated as afterthoughts.\n6. Stakeholder Management & Operational Reporting\nTranslate operational performance - availability metrics, incident trends, cost data, platform health - into clear, actionable insights for non-technical executives and corporate underwriting leadership.\nManage stakeholder expectations proactively: communicate planned maintenance, emerging risks, and incident impact with transparency and appropriate urgency.\nAct as the operational voice in delivery planning, ensuring engineering teams understand production constraints, operational readiness requirements, and go-live criteria before releases.\nQualifications\nEducation: Bachelor's degree in IT, Computer Science, Engineering, or a related discipline.\nExperience: 15-20 years of progressive, hands-on experience across cloud operations, platform engineering, infrastructure, or data engineering - with a significant portion in production operations roles.\n24/7 Operations Experience: Demonstrated experience owning or leading production operations in a 24/7, always-on environment. Comfort with being an escalation point for critical incidents outside business hours is essential.\nFollow-the-Sun Leadership: Proven track record managing and coordinating a geographically distributed team operating across multiple time zones, with structured handover processes and continuous coverage models.\nITSM & Incident Management: Thorough, hands-on knowledge of ITIL/ITSM frameworks. Functional fluency with ServiceNow for Incident, Problem, Change, and Request management. Experience leading Major Incident bridges.\nMulti-Cloud Technical Stack: Deep proficiency in native services across AWS, Azure, and GCP, including container orchestration, networking, identity, and multi-cloud landing zone design.\n DevSecOps & Automation: Solid background building and maintaining automated CI/CD pipelines and reusable IaC (Terraform, Bicep), with security and compliance embedded in the delivery process.\n Data Engineering & Platform Management: Proven experience managing, scaling, and troubleshooting enterprise data platforms built on Databricks, Snowflake, Azure Synapse Analytics, and Azure Data Lake Storage (ADLS) in production. Hands-on familiarity with Astronomer (managed Apache Airflow) for pipeline orchestration at scale.\n FinOps & Cost Management: Practical experience designing data lifecycle policies and applying cost optimization strategies (autoscaling, spot instances, storage tiering, Snowflake warehouse sizing) to govern ADLS, Synapse, Databricks, and Snowflake spend.\nStakeholder Communication: Exceptional written and verbal communication skills - able to translate complex operational and technical information into clear, concise executive-level reporting under pressure.\n Domain Context: Prior experience in the insurance or financial services sector, with an understanding of data compliance, high-availability infrastructure requirements, and privacy controls, is strongly advantageous.\nNice to Have\nIndustry-recognized cloud certifications: AWS Certified Solutions Architect/DevOps Engineer, Microsoft Certified Azure Solutions Architect Expert, or Google Cloud Certified Professional Cloud Architect.\nITIL Foundation or higher certification; practical experience applying ITIL principles in a live operations environment.\nServiceNow certifications (Certified System Administrator, Certified Implementation Specialist - ITSM).\nExperience running on-call rotations and structured operational handovers in a global, distributed team.\nFamiliarity with Site Reliability Engineering (SRE) principles: SLOs, error budgets, toil reduction, and reliability-driven development practices.\nSnowflake certifications (SnowPro Core or Advanced: Data Engineer) or Databricks Certified Data Engineer Associate/Professional.\nExperience with Astronomer/Airflow administration: deployment, DAG lifecycle management, Celery/Kubernetes executor configuration, and alerting.\nExperience with AI-assisted operations tooling and its application in enhancing platform reliability and reducing mean time to detect.\nBackground in regulated or high-compliance industries (insurance, financial services, healthcare).\nSoft Skills\nCalm and decisive under pressure - able to lead major incident response without losing structure or clarity.\nProactive communicator: surfaces risks early and keeps stakeholders informed without being asked.\nCollaborative mindset: builds trust across time zones, cultures, and functions.\nOwnership mentality: takes accountability for outcomes, not just activities.\nStrong coaching instinct: invests in the growth of team members across regions.\nWhat Success Looks Like\nProduction systems maintain target availability SLAs around the clock with no regional coverage gaps.\nCritical incidents are resolved rapidly, with structured RCAs and verified preventative actions in place.\nThe follow-the-sun team operates with disciplined handovers, shared runbooks, and a culture of continuous improvement.\nOperational KPIs (MTTR, MT...","description_format":"text","description_chars":15729,"description_truncated":true,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Car lease","Continuous learning","Flexible schedule","Growth opportunities","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-09T10:15:40Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.601,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/chubb-lead-cloud-and-data-platform-operations","json_url":"https://alion.io/job/chubb-lead-cloud-and-data-platform-operations.json","meta":{"generated_at":"2026-10-12T01:08:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-lead-cloud-and-data-platform-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-lead-cloud-and-data-platform-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-lead-cloud-and-data-platform-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-lead-cloud-and-data-platform-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-lead-cloud-and-data-platform-operations"}]}