{"id":300154,"url":"https://alion.io/job/chubb-regional-it-site-support-manager","title":"Regional IT Site Support Manager","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":104,"ghost_share":0,"stale_share":0.856,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":94000,"max":136000,"currency":"USD","period":"year","gross":null,"usd_annual":136000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-23T10:51:39Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally through technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.\nWe are looking for a site End User Services Regional Site Support Manager that will oversee end user support teams across multiple North America sites in order to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. The role holder will collaborate with leadership and other End User Services Regional Site Support Managers to ensure the implementation of policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.\nThe candidate will be based in our main campus sites in Whitehouse Station (NJ), Philadelphia (PA), or Jersey City (NJ) and will help to drive standards with Chubb’s site support teams globally.\nKey Responsibilities:\nLead a team of Site Support professionals and team leads/managers, providing guidance, mentoring, and fostering a collaborative and high-performance culture\nServe as an escalation point in supporting the site support teams as they remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products.\nEnsure Site Support teams are continuously trained to support standard technology deployed at Chubb campus such as printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology \nValidate that Site Support teams configure and build hardware; install and configure software based on user service requests and within approved Chubb policies/controls\nTrain and guide staff on any changes to hardware and software usage policies \nEnsure all members of the team are aware of patch compliance for PCs and drive continuous adherence to policies\nServe as technical SME for Site Support operations and collaborate with End User Computing Engineering and Operations to ensure Site Support perspective is considered when setting strategic objectives. Ensure that Site Support is aware of changes and is ready and able to support the operating environment that aligns Chubb’s strategic vision and objectives.\nLead Knowledge Transfer related to Chubb technology to their team as it relates to changes to technology at sites. Included but not limited to Telephony, Meeting and Collaboration and End User Computer hardware/software \nReport on help desk tickets metrics for teams within their region \nDrive the team’s capability to support end users both physically in the office as well as working remotely\nIdentify trends and propose solutions to peers and management team to remediate identified issues for the technology at the sites \nEnsure teams are effectively and adequately maintaining hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment\nInteract with 3rd party vendors to drive and resolve specific technical problems on behalf of the entire End User Services team\nRespond to escalations by phone, chat or email in a timely manner; ensure leadership awareness for critical users/incidents\nDrive ownership of role related tasks to team\nEnsure that additional scope and responsibilities of the Site Support technicians is understood and accepted. Drive a culture of change to move from a Deskside/PC Support mindset to a Site Support mindset for all technology at the site\nWork with the team to ensure new hire setups, including coordination and configuration of equipment is done on time\nDemonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude\nDemonstrate active listening skills with ability to act with sensitivity and empathize with end user’s situation and drive the team to offer thoughtful and timely solutions \nDrive team to consistently document resolutions to desktop issues and propose solutions to root cause problems in order to improve knowledge across the entire team\nIdentify opportunities to improve, automate, or simplify processes or systems\nServe as a key contact and representative of IT for projects and initiatives such as:Office Moves and Real Estate Initiatives\nHardware Refreshes\nMajor Software Roll Outs\nDesktop Migrations\nSecurity Implementations and Compliance issues\nStandardization of End User Services to align the EUS catalogue of services globally.\nTrain and guide staff on hardware and software usage\nDocument resolution to desktop issues, propose solutions to root cause problems.\nInteract with 3rd party vendors to drive and resolve specific technical problems.\nIdentify opportunities to improve, automate, or simplify processes or systems.\n\n Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users\nProven experience in managing and leading teams, fostering collaboration, and achieving high-performance results.\nA strong understanding of Identity including Active Directory’s role in governing access and authentication \nWell versed in desktop tools including O365 \nKnowledge of Mac OS/Apple iOS a plus\nProven ability to document processes and procedures\nSuperior customer service and interpersonal skills\nAbility to effectively communicate about technology\nExcellent oral and written communication skills\nDemonstrable experience in a leadership role supporting End Users ideally within a large-scale enterprise environment.\nThe pay range for the role is $94,000 to $136,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled","description_format":"text","description_chars":6206,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"New Jersey","iso":null,"kind":"city"},{"name":"Pennsylvania","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-05T15:04:23Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.094,"p_room":0.28,"age_days":58,"expected_fill_days":10,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":136000,"is_top_pay":true},"html_url":"https://alion.io/job/chubb-regional-it-site-support-manager","json_url":"https://alion.io/job/chubb-regional-it-site-support-manager.json","meta":{"generated_at":"2026-10-23T11:53:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-regional-it-site-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-regional-it-site-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-regional-it-site-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-regional-it-site-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-regional-it-site-support-manager"}]}