{"id":300160,"url":"https://alion.io/job/chubb-senior-engineer-itmajor-incident-manager","title":"Senior Engineer - IT(Major Incident Manager)","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":104,"ghost_share":0,"stale_share":0.856,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Opsgenie","optional":false},{"name":"PagerDuty","optional":false},{"name":"ServiceNow","optional":false},{"name":"AI Agents","optional":true},{"name":"JMeter","optional":true},{"name":"k6","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Playwright","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-23T16:36:01Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About Chubb\nChubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.\nAbout Chubb India\nAt Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow\nWith a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.\nWe offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.\nPosition Details\nJob Title: Incident Manager\n\nLocation: Hyderabad\n\nEmployment Type: Full Time\n\nRole Overview\n Position Summary:\nThis is a hands-on incident command role. As an Incident Manager in Chubb's Technology Operating Center (TOC), you will own the end-to-end lifecycle of IT incidents - from detection to resolution to post-incident review. You will be the person who takes control of the bridge call, drives technical and vendor teams to resolution, and ensures the right people are engaged at the right time.\nThis is not a passive coordination role. We are looking for someone who can command a room (or a call), make rapid prioritization decisions under pressure, and communicate with clarity to both technical teams and senior stakeholders\nWhat you will do\nIncident Command & Bridge Leadership\nOwn and chair all major incident bridge calls - taking command from the moment an incident is declared, driving technical teams toward resolution, and preventing call drift or confusion\n\nApply a structured incident command approach: establish clear roles, maintain situational awareness, enforce time-boxed actions, and escalate decisively when progress stalls\n\nKeep calls focused and productive - cut through noise, redirect off-topic discussion, and ensure every participant knows their next action\n\nDetermine when to escalate to management and lead that escalation with a clear, concise incident summary\n\nIncident Lifecycle Management\nIdentify, prioritize, triage, and classify incidents rapidly using defined severity criteria - independently making P1/P2 judgments without waiting for consensus\n\nManage the full incident record in ServiceNow: accurate timelines, action logs, resolution steps, and closure documentation\n\nCoordinate across infrastructure, application, network, and cloud teams to ensure the right resolver groups are engaged and accountable\n\nOversee vendor partners during incidents, holding them to SLA commitments and escalating internally when they fall short\n\nCommunication & Stakeholder Management\nDraft and distribute timely, accurate incident notifications and status updates to stakeholders - translating technical impact into business language\n\nProvide clear executive-level summaries during P1 incidents, calibrating technical depth to the audience\n\nMaintain a communication cadence throughout the incident lifecycle, including proactive updates when resolution timelines shift\n\nProblem Management & Continuous Improvement\nLead post-incident reviews (PIRs) for major incidents - facilitating blameless root cause analysis and driving clear action items to closure\n\nIdentify recurring incident patterns and work with infrastructure teams on permanent fixes\n\nTrack and report on incident KPIs and SLAs; proactively surface trends and areas of risk to TOC leadership\n\nContribute to the development and refinement of incident runbooks, escalation paths, and response playbooks\n\nTeam & Process Ownership\nAct as the escalation point for TOC staff when incidents require management engagement\n\nCoach and develop junior team members on incident management practices, bridge call etiquette, and communication standards\n\nMaintain awareness of upcoming infrastructure changes and releases, proactively assessing potential incident risk\n\nWhat we are looking for\nEssential\nProven track record commanding P1/major incident bridge calls - you have been the person running the call, not just attending it\n\nAbility to take charge in high-pressure, ambiguous situations: you drive teams, not wait for consensus\n\nStrong verbal communication - clear, direct, and calm under pressure; able to control a call with competing voices\n\n5+ years in IT operations or infrastructure support, with direct involvement in incident or problem management\n\nHands-on experience with ServiceNow (incident management, dashboards, reporting)\n\nWorking knowledge of ITIL incident and problem management frameworks\n\nStrongly Preferred\nITIL Foundation certification (v3 or v4); Intermediate or Practitioner a plus\n\nExperience in large, complex enterprise environments with global infrastructure scope\n\nFamiliarity with cloud infrastructure (AWS, Azure, or GCP) and hybrid on-prem/cloud environments\n\nExperience with major incident notification tooling (PagerDuty, OpsGenie, or equivalent)\n\nBackground in financial services, insurance, or other regulated industry environments\n\nBehavioral Profile - What Great Looks Like in This Role\nTakes ownership without being asked - sees a gap, fills it\n\nCommunicates with precision: no ambiguity about what is happening, what is being done, and by whom\n\nStays composed when the bridge gets loud - de-escalates tension while keeping urgency high\n\nPushes back constructively when teams are stalling, deflecting, or off-track\n\nFollows through: actions get closed, not just logged\n\nThis is not a monitoring-and-ticket-routing role. If you are looking for a position where you respond to alerts and hand off to resolver teams, this is not the right fit. We need someone who leads from the front during incidents - commanding calls, making judgment calls, and driving resolution themselves.\n Required Skills & Experience\nBachelor’s degree in computer science, Information Systems, or equivalent practical experience\n\n5+ years in IT operations, infrastructure support, or a related technical function\n\nDemonstrable experience managing or co-managing major incident bridge calls (please be prepared to describe specific examples in interview)\n\nStrong written communication skills for incident notifications, executive summaries, and post-incident reports\n\nAbility to operate across time zones; some out-of-hours availability required given Global\n\nInsurance or financial services domain knowledge is an advantage but not required.\n\nGood to Have\nExposure to AI-driven quality engineering tools (Playwright MCP).\nFamiliarity with AI/ML concepts or agentic AI automation frameworks.\nCloud testing experience (AWS, Azure, or GCP).\nPerformance testing exposure (JMeter, LoadRunner, k6).\nSecurity and compliance testing knowledge.\nSoft Skills\nStrong analytical and problem-solving skills.\nExcellent communication and collaboration abilities.\nSelf-motivated with a proactive approach to quality improvement.\nMentorship and leadership in QA best practices.\nWhy Join Us?\nBe at the forefront of digital transformation in the insurance industry.\nLead impactful initiatives that simplify claims processing and enhance customer satisfaction.\nWork alongside experienced professionals in a collaborative, innovation-driven environment.\nWhy Chubb?\nJoin Chubb to be part of a leading global insurance company!\nOur constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.\nIndustry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence\nA Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026\nLaser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results\nStart-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter\nGrowth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment\nEmployee Benefits\nOur company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:\nSavings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances\nUpskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.\nHealth and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.\nApplication Process\nOur recruitment process is designed to be transparent, and inclusive.\nStep 1: Submit your application via the Chubb Careers Portal.\nStep 2: Engage with our recruitment team for an initial discussion.\n Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).\nStep 4: Final interaction with Chubb leadership.\nJoin Us\nWith you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.\nApply Now: https://www.chubb.com/emea-careers/","description_format":"text","description_chars":11239,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Car lease","Continuous learning","Flexible schedule","Growth opportunities","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-05T15:04:23Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.28,"age_days":60,"expected_fill_days":10,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/chubb-senior-engineer-itmajor-incident-manager","json_url":"https://alion.io/job/chubb-senior-engineer-itmajor-incident-manager.json","meta":{"generated_at":"2026-10-23T17:27:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-senior-engineer-itmajor-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-senior-engineer-itmajor-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-senior-engineer-itmajor-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-senior-engineer-itmajor-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-senior-engineer-itmajor-incident-manager"}]}