{"id":896880,"url":"https://alion.io/job/chubb-site-support-analyst-32","title":"Site Support Analyst","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":94,"ghost_share":0,"stale_share":0.819,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-07T00:54:46Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":26},"description":"Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.\nWe are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.\nIn this role, you will:\nTroubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products\nSupport users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology \nServe as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues\nTrain and guide staff on hardware and software usage\nEnsure patch compliance for PCs\nSupport of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls \nConfigure and build hardware; install and configure software based on user service requests\nDocument resolution to desktop issues, propose solutions to root cause problems\nMaintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment\nInteract with 3rd party vendors to drive and resolve specific technical problems\nManage new hire setups, including coordination and configuration of equipment\nAssist with new hire orientations and onboard new users from a technology perspective\nDocument resolutions to desktop issues and propose solutions to root cause problems\nIdentify opportunities to improve, automate, or simplify processes or systems\nEnsure standardization of End User Services to align the EUS catalogue of services globally\n At least 3-5 years of experience in a technical support or related role \nStrong understanding of PC hardware skills and an interest and eagerness in technology and support for end users\nMicrosoft Certified Desktop Support Technician certification a plus\nWell versed in desktop tools including O365 \nKnowledge of Mac OS/Apple iOS\nExperience setting up printers, monitors and IT cabling\nSome experience with Active Directory beneficial\nAbility to document processes and procedures\nSuperior customer service and interpersonal skills\nAbility to effectively communicate about technology\nBachelor's degree in Information Technology, Computer Science, or a related discipline a plus\nCertifications such as Microsoft Certified Solutions Associate (MSCA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), CompTIA Security+, ITIL Foundation (or higher) Certification, and/or (ICS)2 Certification a huge plus","description_format":"text","description_chars":3487,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-14T09:53:20Z"},{"event":"close","at":"2026-09-14T09:53:20Z"},{"event":"reopen","at":"2026-09-14T10:54:06Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.208,"p_room":0.35,"age_days":26,"expected_fill_days":4,"reasons":["conf:0","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/chubb-site-support-analyst-32","json_url":"https://alion.io/job/chubb-site-support-analyst-32.json","meta":{"generated_at":"2026-10-07T02:09:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3525,"day_limit":5000,"remaining_today":1475,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18935},"rest":"https://alion.io/mcp/rest/get_company?id=18935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchubb-site-support-analyst-32"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchubb-site-support-analyst-32"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchubb-site-support-analyst-32"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chubb-site-support-analyst-32\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchubb-site-support-analyst-32"}]}