{"id":151121,"url":"https://alion.io/job/chubb-sre-lead","title":"SRE Lead","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":98,"ghost_share":0,"stale_share":0.816,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, 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Kafka","optional":true},{"name":"Azure","optional":true},{"name":"Bicep","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"FinOps","optional":true},{"name":"GCP","optional":true},{"name":"Grafana","optional":true},{"name":"Java","optional":true},{"name":"Kubernetes","optional":true},{"name":"OpenTelemetry","optional":true},{"name":"Prometheus","optional":true},{"name":"ServiceNow","optional":true},{"name":"Splunk","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-18T04:28:19Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":96},"description":"Key Objective:\nLead the Site Reliability Engineering function to define and drive the organisation’s reliability engineering strategy - bridging software development and operations through engineering discipline, not manual process.\nOwn the end-to-end reliability posture of production systems: define SLO/SLI frameworks, govern error budgets, and enforce production-readiness standards to protect business continuity.\nBuild, mentor, and scale a high-performing SRE team that prioritises engineering over toil - automating manual work, embedding reliability into the SDLC, and driving down mean time to recovery through systematic improvement.\nChampion observability-led engineering through full-stack Dynatrace adoption, AIOps integration, and data-driven reliability decision-making at every layer of the stack.\nServe as the primary reliability engineering partner to development and platform leadership, shaping architecture decisions, release policies, and automation strategy.\nKey Responsibilities:\nDefine and drive the SRE strategy and multi-year roadmap aligned to business priorities.\nLead and develop the SRE team, including hiring, onboarding, performance management, career development, and succession planning.\nOwn incident management, including severity classification, escalation, response SLAs, and leadership of major incidents.\nChampion blameless postmortems, root cause analysis, and implementation of systemic fixes.\nEstablish and govern SLOs, SLIs, and error budgets, ensuring reliability targets are aligned to business needs.\nDrive resilience engineering, including chaos engineering, GameDays, production readiness reviews, and failure mode analysis.\nReduce toil through automation, improved runbooks, and continuous operational improvement.\nOwn observability and alerting standards, including monitoring strategy, dashboards, and alert quality.\nPartner with engineering, architecture, product, and leadership teams to embed reliability into design and delivery.\nRepresent the SRE function in senior forums and provide reporting on reliability, risk, and operational performance.\n Qualifications:\nDegree in Computer Science, Software Engineering, IT, or a related technical field.\n8+ years’ experience in software engineering, platform reliability, or SRE, including 3+ years in people leadership.\nStrong hands-on coding ability in Python, Go, or similar, with experience building automation and self-healing solutions.\nProven experience leading enterprise-scale SRE or platform reliability functions.\nExperience defining and operating RTO/RPO and SLI/SLO frameworks.\nStrong background in observability, production readiness, error budgets, and chaos engineering.\nExperience leading on-call models, incident response, and executive stakeholder engagement.\nSolid understanding of SDLC, Agile, and DevOps delivery models.\nITIL Foundation is desirable.\nManagerial & Soft Skills:\nProven people leader with experience building and coaching high-performing teams.\nStrategic thinker who can turn business priorities into reliability roadmaps.\nStrong communicator who can explain technical risk in business terms.\nCalm and decisive during major incidents.\nInfluential partner across engineering, product, and leadership teams.\nStrong advocate for developer experience and sustainable on-call practices.\nData-driven and able to balance reliability, speed, and cost.\nChampions psychological safety, continuous learning, and operational excellence.\nTechnical Skills:\nExpert in Dynatrace, with experience in observability, monitoring, SLOs, tracing, and log management.\nProficient in Grafana, Prometheus, Splunk, ELK, Azure Monitor, and Log Analytics.\nStrong knowledge of OpenTelemetry and telemetry pipeline design.\nExperience with ServiceNow, CI/CD tools, Kubernetes, Docker, Terraform, and Bicep.\nFamiliar with Java, .NET, databases, APIs, Kafka, and cloud platforms, especially Azure.\nExperience with AIOps, AI-assisted triage, and automation tooling.\nAble to support reliability engineering through scripting, auto-remediation, and operational automation.\nDesired:\nExperience in insurance or financial services.\nDynatrace, Azure, ITIL 4, or Google Cloud/SRE-related certifications.\nExperience with chaos engineering, AIOps, MLOps, and FinOps.\nStrong analytical skills and experience working with large operational datasets.","description_format":"text","description_chars":4339,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-07-14T00:00:00Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or 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