{"id":4254877,"url":"https://alion.io/job/churchill-downs-incorporated-it-systems-administrator","title":"IT Systems Administrator","company":{"id":2018597,"name":"Churchill Downs Incorporated","domain":"churchilldownsincorporated.com","url":"https://alion.io/company/churchilldownsincorporated","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Erie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T07:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-13T14:13:29Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.\nBenefits of being a PID team member…\nHealth insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members \nAccrual of Paid Time Off for FT and PT \n401k with Company Match - 100% vested at sign up\nCompany Stock Purchase Plan\nTeam Member Engagement\nTeam Member Referral Plan\nJOB SUMMARY\nResponsible for all aspects property support of all IT systems, equipment and peripheral devices. They are primary system expert for the specialty area of expertise. Provide hardware and software desktop support to employees and guests as directed. Repair or administer equipment and systems as needed.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nCandidate requirements are as follows but not limited to:\nProvide primary support for sports wagering connectivity and the Video Distribution System.\nProvide first and second level support to users for the applications used by the company.\n Analyzes management needs regarding application systems and recommends solutions to business problems. Coordinates development efforts between the end user (\"client\") and IT development and support staff.\nFor projects assigned, is responsible for all aspects of project management and coordination for the project. Ensures development and implementation of detailed project. Ensures development and implementation of detailed project plans, monitoring progress against the plan(s), and reporting project status to department and company management on a regular basis. Proactively identifies issues that may impact project scope or timetable to alert management to such issues.\nInvestigates and evaluates systems issues reported by clients and coordinates their resolution.\nResponsible for fulfilling the quality assurance function for new and changed application systems being implemented. This includes analyzing the changes made, testing the application to ensure the system functions properly, validating they were designed in accordance with the end user or client requirements and are properly documented; develops client documentation as appropriate.\nCoordinates client testing and training for the new or changed systems. Trains staff in the use of new or changed systems as appropriate.\n Provides ad hoc reporting for client departments on an as needed basis.\nAssists in the development of departmental standards, policies and procedures.\nWork in tandem with vendor support personnel to ensure product changes are tested and successfully implemented.\nWill act as the property advocate to ensure assigned properties receive the required level of support from IT and product vendors.\nPerforms other duties as assigned.\nREQUIRED SKILLS AND ABILITIES\nWORK CONDITIONS:\nOccasional evening and weekend work to meet deadlines. Sitting for extended periods of time.\nDexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals. Physically able to participate in training sessions, presentations, and meetings.\nQUALIFICATION REQUIREMENTS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nBachelor’s degree in computer science or equivalent combination of education and technical training and experience.\n1 - 3 years’ experience in a technical support role.\nDemonstrated intermediate-level technical skills in all platforms.\nAbility to be trained in multiple platforms.\nBasic knowledge of computer operations and users environments.\nAdvanced-level skills related to troubleshooting on multiple platforms, problemdetermination, and restoration techniques, related hardware and software products.\n\nIntermediate knowledge of network topologies.\nExcellent communication skills.\nIntermediate analytical and problem solving skills.\nMust have good customer service skills.\nMust be well organized and detail oriented and be able to multi-task.\nAvailable to work in a 24 hour, 7 day a week environment and be on call as required.\nAbility to work in a high-pressure, fast paced environment.\nLANGUAGE ABILITY\nAbility to read, analyze and interpret technical journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to respond to common inquiries or complaints from individuals and groups of employees, managers, or executives. Ability to effectively present information and ideas in user-friendly language.\nMATH ABILITY\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.\nREASONING ABILITY\nAbility to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.\nCERTIFICATES AND LICENSES\nMust be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.\nSUPERVISORY RESPONSIBILITIES\nNo supervisory responsibilities required.\nEDUCATION AND EXPERIENCE\nBachelor’s degree in computer science or equivalent combination of education and technical training and experience.\n1 - 3 years’ experience in a technical support role.\nPHYSICAL REQUIREMENTS & WORKING CONDITIONS\nWORK ENVIRONMENT\nThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe employee occasionally works near moving mechanical parts. There is risk of electrical shock. The noise level is moderate most of the time, but, will be loud when on the casino floor. The employee will be exposed to cigarette smoke on the casino floor.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe employee will be required to sit for extended periods of time. Employee must have excellent dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components. Employee is required to lift and transport moderately heavy objects (up to 50 lbs.), such as computers and peripherals. Employee will also have to stand, walk, reach with hands and arms, stoop, kneel and crouch in order to adequately service equipment. Employee must be able to talk and hear in order to ensure proper communication.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. 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