{"id":4254910,"url":"https://alion.io/job/churchill-downs-incorporated-shift-manager-games-ex","title":"Shift Manager, Games-Ex","company":{"id":2018597,"name":"Churchill Downs Incorporated","domain":"churchilldownsincorporated.com","url":"https://alion.io/company/churchilldownsincorporated","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Henrico, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-13T14:13:29Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Roseshire Gaming Parlor, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our Team Members and propels us toward the achievement of our vision.\nJOB SUMMARY\nResponsible in assisting with the overall day-to-day operations of the gaming department for the property to ensure compliance and profitability.\nCompensation: $50,000 per year\nESSENTIAL DUTIES AND RESPONSIBILITIES\nAssists in the process of hiring, training, development, and efficient management of the gaming operations staff. \nPlans and organizes workloads and staff assignments as well as trains, motivates, and evaluates assigned staff. \nMaintains department standards, guidelines, and objectives, and oversees other administrative processes, such as staffing and payroll. \nPositively affects interactions with guests and co-workers and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members to extend to other departments. \nHas knowledge of all HHR machines on the gaming floor and can determine proper payouts. \nSurveys and evaluates the gaming floor to adjust staffing levels to better serve the guest. \nCommunicates with other department managers for situations that may arise and provides excellent guest service to guests and any needs they may have. \nAssists with scheduling training classes, issuing memos, maintaining payroll records for all department team members, providing pertinent information to all direct reports. \nCompletes all reports and projects delegated by the Gaming Operations Manager for projects. \nEnsures that all jackpot transactions are completed accurately, and that jackpot slips and payment procedures are compliant with departmental internal controls and are completed within a reasonable amount of time. \nEnsures that all department paperwork and data entry is entered and completed correctly and that all forms have the required signatures. Documents may include but are not limited to, jackpot slips, appropriate tax documents, and guest claim forms. \nEnsures that all HHR machines are functioning properly and are available for play of guests. \nKnowledgeable of all Virginia Racing Commission rules and regulations. \nTakes appropriate action based on observations, as directed, or established by the company policy, procedures, or Virginia Racing Commission regulations. \nMaintains knowledge of gaming laws/racing regulations, and company policies to ensure adherence to all safety protocols and procedures. \nPerforms other related duties as assigned. \nREQUIRED SKILLS AND ABILITIES\nExcellent verbal and written communication skills. \nExcellent guest service and interpersonal skills. \nConflict resolution and mediation skills. \nStrong and accurate money handling skills. \nAbility to work under stress in a fast-paced environment. \nKnowledge of gaming regulations, compliance requirements, and best practices. \nEDUCATION AND EXPERIENCE\nHigh school diploma or equivalent. \nTwo (2) years or more in a supervisory position is required in a high volume, complex environment. \nOther combinations of education and experience may be considered. \nMust obtain and maintain a valid racing license.\nPHYSICAL REQUIREMENTS & WORKING CONDITIONS\nThe Team Member will be required to stand and walk the duration of the shift. \nWhile performing the duties of this job, the Team Member is frequently required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear. \nThe Team Member may be required to lift up to 50 pounds. \nThe Team Member may be required to work long hours, including nights, weekends, and holidays. \nThe noise level in the work environment is usually moderate to loud. \nThe work environment may vary in levels of crowds, noise, flashing lightes, and secondhand smoke, depending on the assigned station and guest volume. \nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.","description_format":"text","description_chars":4642,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-13T14:10:50Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":16,"expected_fill_days":26,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-11-13T16:39:36Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/churchill-downs-incorporated-shift-manager-games-ex","json_url":"https://alion.io/job/churchill-downs-incorporated-shift-manager-games-ex.json","meta":{"generated_at":"2026-11-13T16:39:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33380,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2018597},"rest":"https://alion.io/mcp/rest/get_company?id=2018597"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchurchill-downs-incorporated-shift-manager-games-ex"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchurchill-downs-incorporated-shift-manager-games-ex"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchurchill-downs-incorporated-shift-manager-games-ex"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/churchill-downs-incorporated-shift-manager-games-ex\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchurchill-downs-incorporated-shift-manager-games-ex"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4254910}},{"tool":"search_jobs","arguments":{"company":"churchilldownsincorporated.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4254910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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