{"id":4334829,"url":"https://alion.io/job/cib-egypt-portfolio-back-office-agent","title":"PORTFOLIO BACK OFFICE AGENT","company":{"id":1888126,"name":"CIB Egypt","domain":"cibeg.com","url":"https://alion.io/company/cibeg","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-15T10:31:07Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T21:46:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JOB PURPOSE\nTo conduct the daily operational and administrational tasks related to CLCU, Retention and Activation teams to ensure smooth workflow of the processes and aid in achieving the set targets.\nDescription\nQuality Control\n1. Conduct the daily CLCU, Retention & Activation teams’ operational and administrative requests within the set TAT with high quality.\n2. Assign daily queue on CLCU, Retention & Activation teams.\n3. Collect the feedback of all the assigned queues daily and take the needed action\n4. Prepare the daily requests to be sent to the Cards Centre and Operations Department for implementation\n5. Verify the bulk source and payroll deals and ensure that the customers are granted the proper related offer.\n6. Send the daily complaints report submitted by the CLCU, Retention & Activation teams to the internal concerned area.\n7. Distribute branches/ call centre referrals and ensure proper tracking for the referrals.\n8. Prepare report for all technical and non-technical adherence for all the three areas and submit it to cards back office manager.\nReporting\n9. Prepare daily Sales performance and productivity reports on CLCU, Activation and Retention activities’ impact and response rate that provides a clear vision on the performed task quality and efficiency and submit it to the cards Quality & Back Office Manager\nPolicies, Processes and Procedures\n10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner\nDay-to-day management\n11. Follow the day-to-day operations related to own jobs in the customer life cycle department to ensure continuity of work\nCompliance\n12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks\"\nJOB PURPOSE\nTo conduct the daily operational and administrational tasks related to CLCU, Retention and Activation teams to ensure smooth workflow of the processes and aid in achieving the set targets.\nDescription\nQuality Control\n1. Conduct the daily CLCU, Retention & Activation teams’ operational and administrative requests within the set TAT with high quality.\n2. Assign daily queue on CLCU, Retention & Activation teams.\n3. Collect the feedback of all the assigned queues daily and take the needed action\n4. Prepare the daily requests to be sent to the Cards Centre and Operations Department for implementation\n5. Verify the bulk source and payroll deals and ensure that the customers are granted the proper related offer.\n6. Send the daily complaints report submitted by the CLCU, Retention & Activation teams to the internal concerned area.\n7. Distribute branches/ call centre referrals and ensure proper tracking for the referrals.\n8. Prepare report for all technical and non-technical adherence for all the three areas and submit it to cards back office manager.\nReporting\n9. Prepare daily Sales performance and productivity reports on CLCU, Activation and Retention activities’ impact and response rate that provides a clear vision on the performed task quality and efficiency and submit it to the cards Quality & Back Office Manager\nPolicies, Processes and Procedures\n10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner\nDay-to-day management\n11. Follow the day-to-day operations related to own jobs in the customer life cycle department to ensure continuity of work\nCompliance\n12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks\"\nQualifications & Experience\nBachelor’s degree of Commerce, Business Administration, Economics or of related\nMinimum 0 to 1 years of experience in same/similar position (from 1-2)\nSkills\nExcellent command of English & Arabic Languages\nExcellent Computer skills\nExcellent Communication skills\nNegotiation and Decision Making skills, etc\"\nQualifications & Experience\nBachelor’s degree of Commerce, Business Administration, Economics or of related\nMinimum 0 to 1 years of experience in same/similar position (from 1-2)\nSkills\nExcellent command of English & Arabic Languages\nExcellent Computer skills\nExcellent Communication skills\nNegotiation and Decision Making skills, etc\"","description_format":"text","description_chars":4487,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-11-15T10:31:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-15T23:35:05Z"},"pay":null,"html_url":"https://alion.io/job/cib-egypt-portfolio-back-office-agent","json_url":"https://alion.io/job/cib-egypt-portfolio-back-office-agent.json","meta":{"generated_at":"2026-11-15T23:35:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20546,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1888126},"rest":"https://alion.io/mcp/rest/get_company?id=1888126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcib-egypt-portfolio-back-office-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcib-egypt-portfolio-back-office-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcib-egypt-portfolio-back-office-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cib-egypt-portfolio-back-office-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcib-egypt-portfolio-back-office-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4334829}},{"tool":"search_jobs","arguments":{"company":"cibeg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4334829},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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