# PORTFOLIO BACK OFFICE AGENT

JOB PURPOSE To conduct the daily operational and administrational tasks related to CLCU, Retention and Activation teams to ensure smooth workflow of the processes and aid in achieving the set targets. Description Quality Control 1. Conduct the daily CLCU, Retention & Activation teams’ operational and administrative requests within the set TAT with high quality. 2. Assign daily queue on CLCU, Retention & Activation teams. 3. Collect the feedback of all the assigned queues daily and take the needed action 4. Prepare the daily requests to be sent to the Cards Centre and Operations Department for implementation 5. Verify the bulk source and payroll deals and ensure that the customers are granted the proper related offer. 6. Send the daily complaints report submitted by the CLCU, Retention & Activation teams to the internal concerned area. 7. Distribute branches/ call centre referrals and ensure proper tracking for the referrals. 8. Prepare report for all technical and non-technical adherence for all the three areas and submit it to cards back office manager. Reporting 9. Prepare daily Sales performance and productivity reports on CLCU, Activation and Retention activities’ impact and re

- **Id**: 4334829
- **Url**: <https://alion.io/job/cib-egypt-portfolio-back-office-agent>
- **Role**: Administrative
- **Role family**: Administrative
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Cairo, Egypt
- **Countries**: EG
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-15T10:31:07Z
- **Employer posted date**: 2026-11-15
- **Last verified at**: 2026-11-15T21:46:48Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4487
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Commercial & Retail Banks

## Company

- **Id**: 1888126
- **Name**: CIB Egypt
- **Domain**: cibeg.com
- **Url**: <https://alion.io/company/cibeg>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 6
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 18
- **Computed at**: 2026-11-15T07:52:55Z

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: Arabic; Level: All levels; Optional: no
- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-15T10:31:07Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 18
- **Reasons**: conf:0, win:early, comp:junior
- **Computed at**: 2026-11-15T22:43:56Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.