{"id":1058180,"url":"https://alion.io/job/cibc-consultant-production-application-support","title":"Consultant, Production Application Support","company":{"id":3281,"name":"Canadian Imperial Bank of Commerce","domain":"cibc.com","url":"https://alion.io/company/cibc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":67,"ghost_share":0.045,"stale_share":0.015,"repost_share":0.149,"time_to_fill_p50_days":15,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"Dynatrace","optional":false},{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"UiPath","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T03:18:44Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":50},"description":"We’re building a relationship-orientedbank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.\nAt CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.\nTo learn more about CIBC, please visit CIBC.com\nWhat you’ll be doing\nYou’ll be joining CIBC’s Enterprise Intelligent Automation Technology team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You'll help maintain automation stability, performance, and service reliability by supporting incident response, root cause analysis, and platform health monitoring. You'll also manage risk, compliance, security, and control requirements across automation services while supporting change delivery, upgrades, and modernization initiatives. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.\nAt CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview\nHow you’ll succeed\nOperational support and platform stability - Provide day-to-day support for enterprise automation solutions and related platforms, helping to ensure strong availability, performance, and reliability across the automation environment.\nIncident management and service improvement - Monitor issues, troubleshoot incidents, support root cause analysis, and implement corrective actions that improve service stability and reduce recurring problems.\nRisk, compliance, and controls - Apply established security, risk, compliance, and control practices to automation services, ensuring operational processes align with enterprise standards and regulatory expectations.\n Change delivery and modernization - Support platform upgrades, releases, enhancements, and modernization initiatives, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).\nStakeholder collaboration - Partner with technology teams, support partners, and business stakeholders to understand needs, resolve issues, and deliver solutions that improve automation outcomes and the client experience. Develop and maintain productive relationships with Technology, QA, Project team and others\nMonitoring and reporting - Use monitoring and reporting tools to assess platform health, identify trends, and provide insights that support proactive service management and informed decision-making.\nWho you are\nYou have deep technical experience. You bring 5+ years of experience in application development, platform support, or enterprise automation environments. You have hands-on experience with automation platforms such as UiPath, Blue Prism, Microsoft Power Automate, or similar technologies.\n You're skilled in enterprise support tools and integrations. You have experience working with ServiceNow, Jira, or other information technology service management tools, along with SQL, application programming interfaces (APIs), and integration support tools to investigate and resolve issues.\nYou understand modern delivery practices. You have experience with Git, Azure DevOps, or other repository and version control tools, and you're comfortable supporting structured change, release, and continuous improvement processes.\nYou bring strong infrastructure and monitoring knowledge. You have experience supporting Windows Server environments, virtual platforms, and enterprise monitoring and reporting tools such as Splunk, Dynatrace, Power BI, or Excel.\nYou're interested in emerging technology. Exposure to AI-enabled automation and digital transformation initiatives is an asset and will help you contribute to the continued evolution of enterprise automation capabilities.\nYou have the right education. You have a degree or diploma in Computer Science, Information Technology, Engineering, or a related field.\nYou live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best\nWhat CIBC Offers\nAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.\nWe work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.\n\nOur spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.\n\nWe cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.\n\n*Subject to plan and program terms and conditions\nWhat you need to know\nCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact \n\nCIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.\n\nYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.\n\nWe may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).\n\nWe use artificial intelligence tools during the recruitment process. 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