{"id":1797103,"url":"https://alion.io/job/cibeg-customer-service-representative-new-cairo-area","title":"Customer Service Representative - New Cairo Area","company":{"id":1888126,"name":"CIB Egypt","domain":"cibeg.com","url":"https://alion.io/company/cibeg","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T18:15:21Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-21T19:10:18Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"1.Ensure safe and proper custody of security items (credit cards/ debit cards/ cheque books/ pins/ documents and\nacknowledgements) including handing over/ taking over, reconciliation and daily balancing of these items as per\nSOP.\n2. Initiation of customers KYC & Sig. amendments to be updated by the central operations\n3. Support in the initiation of account opening application forms and sending them to the central operations for their\naction.\n4. Support in the input of asset applications and other customer related service requests on CRM and follow up on\ncases until completion with respective teams\n5. Receiving & Initiation of trade finance transactions to the central operations for their action.\n6. Handle all queries about routed through other departments such as Customer Service, Call Centre, AFU,\nComplaint Department, Compliance, Central Operations, CBE required reports …etc\n7. Review and submit the certificates issuance requests to the centralized operations department while issuing the\nCertificates only for the deviated customers.\n8. Ensure the quality of received requests in terms of data completion, no missing documents to avoid rejections by\nthe central operations.\n9. Receive and proceed request (Debit card issuance request, Deposit card issuance request, TDs all related\nrequests, Transfer request, Delegation request, Bank statement request, GTS & CPS new and amending\nrequests, Etc). .\n10. Receive customers’ instructions and liaise with central operations departments and all support units for\ntransactions processing to ensure customers’ instructions are timely processed as per SLA & SOPs guidelines.\n11. Fully serve customers and provide all after sales services to the walk-in customers in the lounge to better satisfy\ncustomer needs.\n12. Ensure handling all returned cases from central operations or any other concerned departments for being\ndiscrepant in a timely manner to avoid customers’ dissatisfaction.\n13. Ensure proper controls & checks over receiving applications from customer related to LCs, LGs, IDCs, …etc. and\nensure that it is sent to central operations correctly and efficiently.\n14. Ensures filling all customers’ related documents are timely in an efficient, timely and secure manner, and\nCommercial International Bank\naccording to bank’s SOPs and prevailing regulations.\n15. Increase customers digital migration through educating/directing them towards bank digital channels.\n16. Ensuring that Wealth offices & Lounges as per the design guide and branding, marketing material is up to date in\nbranch and lounge.\n17. Handle AML request & Delinquencies follow-up in addition to any other follow up request.\nPolicies, Processes and Procedures:\n18. Follows all relevant department policies, processes, procedures and instructions so that work is carried out in a\ncontrolled and consistent manner. And recommend any changes that might be more efficient to the direct\nsupervisor.\n\nDay- to-day operations:\n19. Follows on the day-to-day operations assigned for the Customer service Representative and ensure continuity of\nwork.\nCompliance:\n20. Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of\nconduct in order to maintain CIB’s sound legal position and mitigate any potential risks.\n1.Ensure safe and proper custody of security items (credit cards/ debit cards/ cheque books/ pins/ documents and\nacknowledgements) including handing over/ taking over, reconciliation and daily balancing of these items as per\nSOP.\n2. Initiation of customers KYC & Sig. amendments to be updated by the central operations\n3. Support in the initiation of account opening application forms and sending them to the central operations for their\naction.\n4. Support in the input of asset applications and other customer related service requests on CRM and follow up on\ncases until completion with respective teams\n5. Receiving & Initiation of trade finance transactions to the central operations for their action.\n6. Handle all queries about routed through other departments such as Customer Service, Call Centre, AFU,\nComplaint Department, Compliance, Central Operations, CBE required reports …etc\n7. Review and submit the certificates issuance requests to the centralized operations department while issuing the\nCertificates only for the deviated customers.\n8. Ensure the quality of received requests in terms of data completion, no missing documents to avoid rejections by\nthe central operations.\n9. Receive and proceed request (Debit card issuance request, Deposit card issuance request, TDs all related\nrequests, Transfer request, Delegation request, Bank statement request, GTS & CPS new and amending\nrequests, Etc). .\n10. Receive customers’ instructions and liaise with central operations departments and all support units for\ntransactions processing to ensure customers’ instructions are timely processed as per SLA & SOPs guidelines.\n11. Fully serve customers and provide all after sales services to the walk-in customers in the lounge to better satisfy\ncustomer needs.\n12. Ensure handling all returned cases from central operations or any other concerned departments for being\ndiscrepant in a timely manner to avoid customers’ dissatisfaction.\n13. Ensure proper controls & checks over receiving applications from customer related to LCs, LGs, IDCs, …etc. and\nensure that it is sent to central operations correctly and efficiently.\n14. Ensures filling all customers’ related documents are timely in an efficient, timely and secure manner, and\nCommercial International Bank\naccording to bank’s SOPs and prevailing regulations.\n15. Increase customers digital migration through educating/directing them towards bank digital channels.\n16. Ensuring that Wealth offices & Lounges as per the design guide and branding, marketing material is up to date in\nbranch and lounge.\n17. Handle AML request & Delinquencies follow-up in addition to any other follow up request.\nPolicies, Processes and Procedures:\n18. Follows all relevant department policies, processes, procedures and instructions so that work is carried out in a\ncontrolled and consistent manner. And recommend any changes that might be more efficient to the direct\nsupervisor.\n\nDay- to-day operations:\n19. Follows on the day-to-day operations assigned for the Customer service Representative and ensure continuity of\nwork.\nCompliance:\n20. Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of\nconduct in order to maintain CIB’s sound legal position and mitigate any potential risks.\nBachelor’s degree of commerce, business administration, accounting or its equivalent.\nMinimum 3-4 years of relevant experience.\nSkills:\nGood command of English and Arabic languages.\nQuantitative and qualitative analysis\nBachelor’s degree of commerce, business administration, accounting or its equivalent.\nMinimum 3-4 years of relevant experience.\nSkills:\nGood command of English and Arabic languages.\nQuantitative and qualitative analysis","description_format":"text","description_chars":7025,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-03T18:15:21Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.412,"p_room":0.35,"age_days":17,"expected_fill_days":4,"reasons":["conf:7","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/cibeg-customer-service-representative-new-cairo-area","json_url":"https://alion.io/job/cibeg-customer-service-representative-new-cairo-area.json","meta":{"generated_at":"2026-10-21T19:43:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1888126},"rest":"https://alion.io/mcp/rest/get_company?id=1888126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcibeg-customer-service-representative-new-cairo-area"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcibeg-customer-service-representative-new-cairo-area"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcibeg-customer-service-representative-new-cairo-area"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cibeg-customer-service-representative-new-cairo-area\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcibeg-customer-service-representative-new-cairo-area"}]}