{"id":3813863,"url":"https://alion.io/job/cic-insurance-group-junior-noc-engineer","title":"Junior Noc Engineer","company":{"id":2467372,"name":"CIC Insurance Group","domain":"cicinsurancegroup.com","url":"https://alion.io/company/cicinsurancegroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T13:56:07Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T11:07:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us\nCIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.\nWe have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.\nOur tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.\nCIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.\nAbout the Role\nReporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.\nKey Responsibilities:\nMonitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.\nPerform first-level troubleshooting and resolution of common incidents.\nEscalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.\nAcknowledge, log, categorize, and prioritize incidents according to SLA requirements.\nMonitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.\nExecute routine health checks and operational checklists.\nSupport implementation of approved changes and perform post-change monitoring.\nMaintain accurate incident records, shift reports, and operational logs.\nFollow documented procedures, runbooks, and recovery guides.\nAssist in disaster recovery and business continuity testing activities.\nIdentify recurring alerts and report them to the Senior NOC Engineer for further analysis.\nSupport service restoration activities during incidents.\nEscalate potential risks and service-impacting events promptly\nWho We’re Looking For\nEssential Knowledge/Skills and Experience Required:\nBachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.\n2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.\nKey Skills & Competencies\nNetwork monitoring tools (Grafana, Prometheus, Datadog, Nagios.\nBasic networking concepts: TCP/IP, DNS, DHCP\nRouting & Switching: VPNs, VLANs\nWindows and Linux server administration fundamentals.\nIncident and problem management processes.\nUnderstanding of cloud environments (Azure or AWS).\nBasic scripting knowledge (PowerShell, Bash, or Python).\nITSM tools such as ServiceNow or Jira Service Management.\nIf you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.\nThe application should reach us by close of business on 12th November, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 15th December, 2026 consider your application unsuccessful.\nCIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.\nN/B: This job advert is open to both internal and external candidates. \n\n.","description_format":"text","description_chars":3645,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-05T15:32:30Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":0.9,"age_days":3,"expected_fill_days":8,"reasons":["conf:4","velocity","win:mid","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/cic-insurance-group-junior-noc-engineer","json_url":"https://alion.io/job/cic-insurance-group-junior-noc-engineer.json","meta":{"generated_at":"2026-11-09T13:11:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2467372},"rest":"https://alion.io/mcp/rest/get_company?id=2467372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcic-insurance-group-junior-noc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcic-insurance-group-junior-noc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcic-insurance-group-junior-noc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cic-insurance-group-junior-noc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcic-insurance-group-junior-noc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3813863}},{"tool":"search_jobs","arguments":{"company":"cicinsurancegroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3813863},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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