{"id":3813862,"url":"https://alion.io/job/cic-insurance-group-observability-automation-engineer","title":"Observability & Automation Engineer","company":{"id":2467372,"name":"CIC Insurance Group","domain":"cicinsurancegroup.com","url":"https://alion.io/company/cicinsurancegroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"Configuration Management","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-05T13:58:22Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T13:56:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us\nCIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.\nWe have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.\nOur tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.\nCIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.\nAbout the Role\nReporting to the DevOps Manager, the Observability & Automation Engineer will be responsible for designing, implementing, and maintaining enterprise monitoring, observability, and automation solutions that ensure the availability, performance, security, and reliability of Core Systems and Channels within the Technology Reliability Department. The role focuses on proactive incident detection, system visibility, operational efficiency, and automation of repetitive operational tasks.\nKey Responsibilities:\nObservability & Monitoring\nDesign and manage enterprise observability and monitoring platforms.\nImplement infrastructure, application, database, network, log, and digital experience monitoring.\nDevelop dashboards, alerts, SLIs, and SLOs for critical services.\nEstablish end-to-end transaction monitoring across all channels.\nImprove alert accuracy and reduce false positives and alert fatigue.\nAutomation & Reliability Engineering\nIdentify and automate repetitive operational processes.\nDevelop and maintain automation scripts, workflows, and self-healing solutions.\nAutomate health checks, incident response, server provisioning, configuration management, compliance reporting, and maintenance tasks.\nCreate runbooks and automated operational procedures.\nExperience in handling Incident Management & Operational Excellence\nPlatform Engineering:\nManage and optimize observability tools including Dynatrace, Datadog, Splunk, ELK, Prometheus, and Grafana. Integrate monitoring platforms with ITSM tools.\nSecurity & Compliance\nCollaborate with Information Security teams on threat detection and support security monitoring.\nCollaboration & Stakeholder Management\nPartner with application, infrastructure, architecture, and support teams.\nDrive observability maturity and reliability best practices across the organization\nWho We’re Looking For\nEssential Knowledge/Skills and Experience Required:\nBachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.\nCertifications in SRE/DevOps will be added advantage.\n3-4 years of experience Site Reliability Engineering, DevOps & Monitoring and Observability.\nExperience with enterprise observability and monitoring platforms.\nStrong skills in Scripting Python/Bash/Ansible etc.\nExperience in Kubernetes/Linux and VMware.\nDeep understanding of API monitoring, Network Monitoring.\nAutomation and Operational Excellence\nA proactive approach to spotting problems, areas for improvement, and performance bottlenecks\nKey Skills & Competencies\nAutomation Design\nObservability and Monitoring\nReliability Engineering\nDecision Making\nCommunication and Executive Reporting\nContinuous Improvement Mindset\nIf you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.\nThe application should reach us by close of business on 12th November, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 15th December, 2026 consider your application unsuccessful.\nCIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.\nN/B: This job advert is open to both internal and external candidates. \n\n.","description_format":"text","description_chars":4247,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-05T15:32:30Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":0.945,"age_days":4,"expected_fill_days":10,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/cic-insurance-group-observability-automation-engineer","json_url":"https://alion.io/job/cic-insurance-group-observability-automation-engineer.json","meta":{"generated_at":"2026-11-10T14:32:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2467372},"rest":"https://alion.io/mcp/rest/get_company?id=2467372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcic-insurance-group-observability-automation-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcic-insurance-group-observability-automation-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcic-insurance-group-observability-automation-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cic-insurance-group-observability-automation-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcic-insurance-group-observability-automation-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3813862}},{"tool":"search_jobs","arguments":{"company":"cicinsurancegroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3813862},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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