{"id":3813861,"url":"https://alion.io/job/cic-insurance-group-senior-noc-engineer","title":"Senior Noc Engineer","company":{"id":2467372,"name":"CIC Insurance Group","domain":"cicinsurancegroup.com","url":"https://alion.io/company/cicinsurancegroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-11-05T14:00:56Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T02:47:30Z","board_verified":false,"closed_at":"2026-11-13T02:47:30Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"About Us\nCIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.\nWe have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.\nOur tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.\nCIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.\nAbout the Role\nReporting to the Service Reliability Manager, the Senior NOC Engineer will be responsible for providing technical leadership within the NOC, ensuring proactive monitoring, rapid incident resolution, operational excellence, and continuous service improvement. The role acts as the primary escalation point for complex infrastructure, network, and platform issues while mentoring junior engineers and supporting major incident management activities.\nKey Responsibilities:\nLead the monitoring and management of network, infrastructure, cloud, and application services.\nAct as the highest technical escalation point within the NOC for unresolved incidents.\nCoordinate and drive major incident resolution activities, including stakeholder communication and service restoration.\nPerform advanced troubleshooting of network, infrastructure, cloud, and system-related issues.\nAnalyze trends from alerts, incidents, and performance data to identify root causes and reliability risks.\nDefine monitoring thresholds, alert tuning, and observability enhancements.\nReview and approve incident resolution approaches implemented by Junior NOC Engineers.\nMentor, coach, and provide technical guidance to Junior NOC Engineers.\nDevelop and maintain operational procedures, runbooks, and knowledge repositories.\nParticipate in capacity planning, performance analysis, and reliability improvement initiatives.\nSupport Change Advisory Board (CAB) activities and assess operational risks associated with changes.\nLead post-incident reviews, problem identification, and corrective action planning.\nSupport disaster recovery testing and business continuity exercises.\nRecommend automation opportunities and implement operational efficiencies.\nWho We’re Looking For\nEssential Knowledge/Skills and Experience Required:\nBachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.\n5+ years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.\nDemonstrated experience managing critical incidents and operational teams.\nKey Skills & Competencies\nNetwork monitoring tools (Grafana, Prometheus, Datadog, Nagios)\nSolid networking concepts: TCP/IP,DNS,DHCP\nRouting & Switching: VPNs,VLANs\nWindows and Linux server administration fundamentals.\nIncident and problem management processes.\nUnderstanding of cloud environments (Azure or AWS).\nGood scripting knowledge (PowerShell, Bash, or Python).\nSolid familiarization with ITSM tools such as ServiceNow or Jira Service Management.\nIf you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.\nThe application should reach us by close of business on 12th November, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 15th December, 2026 consider your application unsuccessful.\nCIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.\nN/B: This job advert is open to both internal and external candidates. \n\n.","description_format":"text","description_chars":4087,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-05T15:32:30Z"},{"event":"close","at":"2026-11-13T02:47:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cic-insurance-group-senior-noc-engineer","json_url":"https://alion.io/job/cic-insurance-group-senior-noc-engineer.json","meta":{"generated_at":"2026-11-14T16:28:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18649,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2467372},"rest":"https://alion.io/mcp/rest/get_company?id=2467372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcic-insurance-group-senior-noc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcic-insurance-group-senior-noc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcic-insurance-group-senior-noc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cic-insurance-group-senior-noc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcic-insurance-group-senior-noc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3813861}},{"tool":"search_jobs","arguments":{"company":"cicinsurancegroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3813861},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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