{"id":1197063,"url":"https://alion.io/job/cielo-client-services-manager-3","title":"Client Services Manager","company":{"id":4080,"name":"Cielo","domain":"cielotalent.com","url":"https://alion.io/company/cielo","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":69},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T14:30:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T14:17:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!\nCielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.\nCielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach - we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.\nCielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.\nExcellent opportunity to manage an expanding team supporting recruitment for the Life Science Sector\n The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.\nDuties and Responsibilities:\nLead a high performing team to provide high quality services focused on exceeding the expectations of clients.\nSet clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.\nProvide leadership and coaching to direct reports.\nEstablish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.\nComplete performance management processes, including providing feedback and proactively addressing gaps.\nProvide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.\nShowcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.\nPartner with internal Cielo teams and client leaders to ensure successful implementation of new clients.\nDevelop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.\nDirectly works with Recruiters and hiring leaders to foster relationships and build trust.\nManage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.\nDrive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.\nParticipate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.\nSupport recruitment process needs of clients.\nLeverage shared delivery resources effectively.\nMaximize the use of Cielo resources to meet goals.\nResponsible for Cielo-specific metric reports and P&L management\nDrive standardization, continuous improvement and consistency of processes and procedures.\nEffectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.\nOther duties as assigned.\nSupervisory Responsibilities\nThe Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.\n Position Requirement\nExperience:\nPrior experience in a results-oriented TA role in talent acquisition or human resources.\nExperience coaching peers or managing a team.\nExposure:\nExposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools\nStrong proficiency in Microsoft Office Suite\nEducation:\nBachelor’s degree in business, management, human resources, or related field, preferred\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":4565,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology"],"lifecycle":[{"event":"open","at":"2026-09-24T19:10:01Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.429,"p_room":0.945,"age_days":4,"expected_fill_days":12,"reasons":["conf:17","agency","win:mid"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cielo-client-services-manager-3","json_url":"https://alion.io/job/cielo-client-services-manager-3.json","meta":{"generated_at":"2026-09-30T00:32:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":351,"day_limit":5000,"remaining_today":4649,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}