{"id":2227752,"url":"https://alion.io/job/ciena-account-management-leader","title":"Account Management Leader","company":{"id":1996,"name":"Ciena Corporation","domain":"ciena.com","url":"https://alion.io/company/ciena","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":30,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-22T01:47:17Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.\nThis role drives business growth across strategic telecommunications service provider accounts in India through customer engagement, opportunity development, and account strategy execution. Based in Mumbai and reporting to the General Manager, India Sales, the position collaborates with customers and cross-functional teams to align business objectives and customer priorities. The role may be structured as either an individual contributor or a people leadership position depending on the experience of the successful candidate.\nHow you will make an impact:\nDrive revenue growth across strategic telecommunications service provider accounts.\nDevelop and execute account plans aligned with customer priorities and Ciena business objectives.\nIdentify, qualify, and advance sales opportunities through the full sales cycle.\nBuild and maintain relationships with customer stakeholders across technical, operational, and commercial functions.\nContribute to RFP, RFI, quotation, and proposal activities.\nCollaborate with Systems Engineering, Product Line Management, Marketing, Services, and Sales Operations teams to develop customer solutions.\nCommunicate customer requirements, market trends, and competitive insights to internal stakeholders.\nThe must haves:\nEducation: Bachelor's degree in a Technical, Engineering, or Business-related discipline.\nExperience: 12-18 years of experience in telecommunications sales, systems engineering, product management, or a combination of these areas.\nDemonstrated success managing customer relationships and driving business growth within telecommunications or technology markets.\nApplication of telecom technologies, including optical networking, IP/data networking, and service provider environments.\nExperience supporting commercial negotiations, opportunity management, and account planning.\nStakeholder management within a matrix organization.\nCommunication, presentation, and relationship-building skills.\nNice to haves:\nExperience leading teams, projects, or cross-functional initiatives.\nExisting relationships within Indian telecommunications service providers.\nBackground in solution-selling methodologies and complex sales cycles.\nAnalytical, planning, and organizational skills.\nAbility to operate independently while collaborating across multiple stakeholder groups.\nWillingness to travel as required.\nAt Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.\nCiena is an Equal Opportunity Employer, including disability and protected veteran status.\nIf contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.","description_format":"text","description_chars":3201,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Telecom Infrastructure","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-10-10T16:58:59Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.406,"p_room":0.35,"age_days":29,"expected_fill_days":11,"reasons":["conf:4","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ciena-account-management-leader","json_url":"https://alion.io/job/ciena-account-management-leader.json","meta":{"generated_at":"2026-10-22T23:16:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1996},"rest":"https://alion.io/mcp/rest/get_company?id=1996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciena-account-management-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciena-account-management-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciena-account-management-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ciena-account-management-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciena-account-management-leader"}]}