{"id":3382335,"url":"https://alion.io/job/ciena-corporation-service-operations-evolution-project-manager","title":"Service Operations Evolution Project Manager","company":{"id":1996,"name":"Ciena Corporation","domain":"ciena.com","url":"https://alion.io/company/ciena","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":27,"ghost_share":0,"stale_share":0.926,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":69300,"max":110700,"currency":"USD","period":"year","gross":null,"usd_annual":110700},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T17:41:01Z","board_verified":false,"closed_at":"2026-10-30T17:41:01Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being-on and off the job. Connect with a career that matters.\nCiena is the global leader in networking systems, services, and software, and this role is central to advancing service operations for Ciena’s advanced optical and routing platforms. The role drives product repair evolution by improving service operations processes, streamlining workflows, and implementing engineered solutions that improve quality, reduce cost, and accelerate cycle time. This opportunity brings together Ciena Engineering and Design, Service Operations, and external global repair partners to deliver customer service and business value.\nHow you will make an impact:\nDrive Service Operations Evolution as part of the product repair evolution strategy.\nOwn the Service Operations Evolution Plan of Record for products utilizing 3rd party repair partners, delivering global vendor-led repair solutions.\nProject manage all Service Operations evolution activities to deliver customer service and business value.\nServe as the single point of contact between the Service Operations team, Ciena Engineering and Design, and external global partners.\nPartner closely with Ciena Engineering and Design and partner teams to lead initiatives that deliver significant service agility and cost reduction or avoidance.\nCollaborate with colleagues and utilize cost data analysis to identify service improvement opportunities and cost reduction or avoidance.\nDefine, track, and report on key project milestones and cost reduction.\nThe must haves:\n Education: Bachelor's degree, preferably in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a relevant field.\nExperience: 10+ years of experience in product or project management within high-technology, telecoms, networking, or complex electronics environments.\nTrack record of successfully managing complex projects from concept to execution and driving operational improvements.\nCommunication, interpersonal, and leadership skills applied when collaborating with global, cross-functional teams in a fast-paced, dynamic environment.\nRegular travel to collaborate with colleagues at 3rd party repair partners.\nFluency in English.\nNice to haves:\nKnowledge of telecommunications or complex electronic hardware supply chain.\nExperience in service operations or after-sales support environments.\nAnalytical, problem-solving, and decision-making skills.\nCertifications: PMP certification or similar project management qualification.\nPay Range: The annual pay range for this position is $69,300 - $110,700\nPay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.\nNon-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.\nAt Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.\nCiena is an Equal Opportunity Employer, including disability and protected veteran status.\nIf contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.","description_format":"text","description_chars":4285,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecom Infrastructure","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-10-28T05:43:52Z"},{"event":"close","at":"2026-10-30T17:41:01Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":110700,"is_top_pay":false},"html_url":"https://alion.io/job/ciena-corporation-service-operations-evolution-project-manager","json_url":"https://alion.io/job/ciena-corporation-service-operations-evolution-project-manager.json","meta":{"generated_at":"2026-10-31T09:10:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1996},"rest":"https://alion.io/mcp/rest/get_company?id=1996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciena-corporation-service-operations-evolution-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciena-corporation-service-operations-evolution-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciena-corporation-service-operations-evolution-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ciena-corporation-service-operations-evolution-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciena-corporation-service-operations-evolution-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3382335}},{"tool":"search_jobs","arguments":{"company":"ciena.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3382335},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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