{"id":2897953,"url":"https://alion.io/job/ciena-corporation-services-business-intelligence-analytics-intern","title":"Services Business Intelligence & Analytics Intern","company":{"id":1996,"name":"Ciena Corporation","domain":"ciena.com","url":"https://alion.io/company/ciena","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":28,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Analytics","role_family":"Analytics","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada","Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T10:16:24Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being-on and off the job. Connect with a career that matters.\nThe Opportunity: Work term of 4 months starting in January 2027.\nThe Ciena Services Business Intelligence & Analytics team provides data reporting and analysis capabilities across the transactional spectrum from Sales Opportunities to Post Sales Services. The team supports more than 400 reports used by over 1500 internal users more than 10 000 times per month. This student / Intern role contributes to the development of new Machine Learning and Artificial Intelligence based Advanced Analytics capabilities as the team moves from operational reporting to more advanced analytics.\nHow you will make an impact:\nEnhance the Call Analytics tool, providing advanced sentiment analysis and quality scoring to the Technical Support Organization.\nParticipate in the design and development of the Cost Profiling tool to help Project Managers forecast project cost schedules.\nParticipate in the design and development of a KPI Outlier Detection program to provide executives with advanced warning signals.\nParticipate in the design and development of Order Plan forecasting to help the Product Line Management team evaluate long term business evolution.\nThe must haves:\nEducation: Actively enrolled in a degree program in Engineering, Computer Science, or similar program with some level of formal learning in Data Science,\nInterpersonal communication, problem-solving, and analytical skills to facilitate relationships with stakeholders and other team members.\nCommitment to on-time delivery.\nComfort working mostly remotely in a global organization, considering global time-zones.\nAbility to work independently to prioritize activities and set functional goals/objectives.\nAttention to detail to ensure data completeness and accuracy.\nComputer proficiency in MS Office - Excel, Word, PowerPoint Outlook.\nNice to haves:\nPractical experience with Data Science concepts and tools.\nExperience with Power BI or other Analytics, Modeling and Visualization tools.\nPay Range:\nThe hourly pay range for this position is $21.00 - $28.00\nPay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.\nIn addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws.\nAt Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. 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