{"id":2227812,"url":"https://alion.io/job/ciena-senior-level-field-service-technician","title":"Senior Level Field Service Technician","company":{"id":1996,"name":"Ciena Corporation","domain":"ciena.com","url":"https://alion.io/company/ciena","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":30,"ghost_share":0,"stale_share":0.833,"repost_share":0.033,"time_to_fill_p50_days":31,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":96900,"max":154700,"currency":"USD","period":"year","gross":null,"usd_annual":154700},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-11-04T19:07:32Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.\nMake an impact by delivering cutting-edge network transformation and modernization for US Federal Government customers. As a Senior Level Field Service Technician, you’ll play a critical role in ensuring seamless deployments, troubleshooting complex issues, and driving the evolution of customer networks. This is your opportunity to work on advanced network upgrades and collaborate with industry-leading teams to shape the future of federal communications.\n How You Will Contribute:\nDeliver Tier 1 technical support for deployment services projects, ensuring seamless network transformation and modernization for US Federal Government customers.\n\nProvide remote and onsite technical support, troubleshoot complex issues, and mentor field technicians.\n\nExecute advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates, without impacting end-user services.\n\nDraft and implement network test plans and non-intrusive Methods of Procedure (MOPs) to ensure stable network operations.\n\nPerform network audits, architecture design, and modernization planning to evolve customer networks via the EMOP process.\n\nServe as a key technical interface to customers, ensuring proactive communication and timely resolution of technical challenges.\n\nCollaborate with internal teams to recommend enhancements to field deployment processes and drive improvements through Right First Time initiatives.\n\nThe Must Haves:\nTechnical or Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience.\n\n8-12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting.\n\nAdvanced knowledge of Ciena products, with essential expertise in Ciena 6500.\n\nUS citizenship and a valid US driver’s license.\n\nAbility to work during off-hours maintenance windows and travel domestically (50-75%) and internationally as needed.\n\nThe Assets:\nDoD SECRET Clearance preferred.\n\nExceptional problem-solving skills with the ability to translate complex technical issues into actionable solutions.\n\nStrong leadership, customer service, and communication skills.\n\nSelf-motivated, collaborative, and capable of thriving in high-stress environments.\n\nPay Range:\nThe annual pay range for this position in the USA is $96,900 - $154,700 USD.\nPay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.\nNon-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.\nAt Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.\nCiena is an Equal Opportunity Employer, including disability and protected veteran status.\nIf contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.","description_format":"text","description_chars":4129,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecom Infrastructure","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-10-10T16:58:59Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.409,"p_room":0.28,"age_days":86,"expected_fill_days":31,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":154700,"is_top_pay":true},"html_url":"https://alion.io/job/ciena-senior-level-field-service-technician","json_url":"https://alion.io/job/ciena-senior-level-field-service-technician.json","meta":{"generated_at":"2026-11-05T00:27:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":651,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1996},"rest":"https://alion.io/mcp/rest/get_company?id=1996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciena-senior-level-field-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciena-senior-level-field-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciena-senior-level-field-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ciena-senior-level-field-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciena-senior-level-field-service-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2227812}},{"tool":"search_jobs","arguments":{"company":"ciena.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2227812},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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