{"id":3536825,"url":"https://alion.io/job/ciklum-it-support-engineer","title":"IT Support Engineer","company":{"id":181259,"name":"Ciklum","domain":"ciklum.com","url":"https://alion.io/company/ciklum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-30T10:16:46Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T12:55:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ciklum is looking for an IT Support Engineer to join our team full-time in Ukraine.\nWe are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.\nAbout the role:\nAs an IT Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.\nThe project is a credential management software package that solves several interconnected tasks that are important for customers of medium and large businesses: ensuring that only certain users have access to company data and technological resources and that company policies in this area comply with legal requirements in the field of data protection (the most famous example of a legislative act in this area is the GDP).\nResponsibilities:\nRespond to customers' request (in quick and efficient manner)\nService Desk management \nUnderstand and analyze customers' problem, find appropriate and acceptable solutions\nHelp to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level\nCheck the status of the problem until it is solved\nHelp develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation\nUpdate the documentation\nEmail, voice and conference communication with customers\nOngoing tasks completion whilst meeting set deadlines\nRequirements:\nBasic technical background (Basic IT education, courses will be a plus)\nFamiliarity with Active Directory, Exchange Server, SQL Server, Windows Server\nExperienced user in PC based computer systems\nUnderstand and analyze requests, react quickly\nExcellent English, both written and speaking skills are required\nService oriented with desire to help people\nPush the matter through\nDetail oriented, reliable, stress resistant\nResponsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learn\nAble to plan your own time\nShift work (morning-day, day-evening, evening-night) \nExcellent command of oral and written English\nStrong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues\nUnderstanding of standard support procedures for proper reporting, escalation and follow up is a MUST\nMeet deadlines precisely\nWhat’s in it for you?\nStrong community: Work alongside top professionals in a friendly, open-door environment\nGrowth focus: Take on large-scale projects with a global impact and expand your expertise\nTailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications\nEndless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies\nFlexibility: Enjoy radical flexibility - work remotely or from an office, your choice\nCare: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations\nAbout us:\nAt Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.\nAs one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.\nExplore, empower, engineer with Ciklum!\nInterested already? We would love to get to know you! Submit your application. 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