{"id":3567499,"url":"https://alion.io/job/ciklum-noc-engineer","title":"NOC Engineer","company":{"id":181259,"name":"Ciklum","domain":"ciklum.com","url":"https://alion.io/company/ciklum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":103000,"period":"year","method":"global_role_seniority_cell","sample_n":222},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Jira","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-21T16:13:02Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T03:49:41Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Ciklum is looking for a NOC Engineer to join our team full-time in Ukraine.\nWe are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.\nAbout the role:\nAs a NOC Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.\nResponsibilities:\nProvide first level technical support and preliminary investigation to customer issues and service requests\nUnderstand and analyze requests, react quickly\nManage and track customers issues\nTroubleshoot customer issues primarily by frontal sessions\nDevelop and review content for the company's knowledge base\nRespond to customers' request (in quick and efficient manner)\nRespond to escalated technical issues surrounding the platform, primarily by web portal, telephone and e-mail\nInterfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution\nWork directly with other technical support staff, quality assurance, development, and the Account Team to resolve problems\nManages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers\nThoroughly documents all issues, develops and reviews content for knowledge base. Help develop and implement a web based support initiatives including knowledge bases, technical and modeling techniques and documentation\nUnderstand and analyze customers' problem, find appropriate and acceptable solutions\nCheck the status of the problem until it is solved\nUpdate the documentation\nRequirements:\n2-4 years of experience in IT, EnterpriseDatacenter software or SaaS solutions support\nKnowledge of TCP/IP, DNS and other networking concepts\nCustomer focused and team oriented.\nExperience with virtualization technology (VMWare/Hyper-V/Azure/AWS) and networking ( troubleshooting, setup, configuration )\nPrevious relevant technical experience\nTechnical certification/Academic degree\nMust have a passion for troubleshooting client problems and satisfying customer needs, strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues\nStrong ability to combine monitoring function and other ongoing processes;\nMust be self-motivated, with a sense of urgency and efficiency and a strong work ethic.\nExcellent interpersonal soft skills\nExcellent team work ability\nWillingness to work flexible hours to help cover different time zones\nExcellent English, both written and speaking skills are required\nService oriented with desire to help people\nPush the matter through\nDetail oriented, reliable, stress resistant\nResponsible, initiative, multitasking, self-organized, eager to learn\nAble to plan your own time\nShift work\nUnderstanding of standard support procedures for proper reporting, escalation and follow up is a MUST\nExperience with Jira, Confluence, Salesforce\nLocation: Ukraine, Remote\nWhat’s in it for you?\nStrong community: Work alongside top professionals in a friendly, open-door environment\nGrowth focus: Take on large-scale projects with a global impact and expand your expertise\nTailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications\nEndless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies\nFlexibility: Enjoy radical flexibility - work remotely or from an office, your choice\nCare: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations\nAbout us:\nAt Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.\nAs one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.\nExplore, empower, engineer with Ciklum!\nInterested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.","description_format":"text","description_chars":4692,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-31T12:55:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["conf:2","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/ciklum-noc-engineer","json_url":"https://alion.io/job/ciklum-noc-engineer.json","meta":{"generated_at":"2026-11-01T08:01:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12436,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181259},"rest":"https://alion.io/mcp/rest/get_company?id=181259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciklum-noc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciklum-noc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciklum-noc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ciklum-noc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciklum-noc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3567499}},{"tool":"search_jobs","arguments":{"company":"ciklum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3567499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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