{"id":3567530,"url":"https://alion.io/job/ciklum-sales-operations-analyst","title":"Sales Operations Analyst","company":{"id":181259,"name":"Ciklum","domain":"ciklum.com","url":"https://alion.io/company/ciklum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-10T09:08:16Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-11-08T17:29:38Z","board_verified":true,"closed_at":null,"days_open":121,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":120},"description":"Ciklum is looking for a Sales Operations Analyst to join our team full-time in India.\nWe are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.\nAbout the role:\nWe are seeking a highly execution-focused Sales Operations Analyst to own and scale deal desk, bookings, and contracting operations, with a strong emphasis on Salesforce data accuracy and DealHub workflows.\nThis role serves as a critical control point across the opportunity → booking → contract → renewal lifecycle, ensuring deals move efficiently from pipeline to closed revenue with high accuracy, speed, compliance, and cross-functional alignment.\nA key component of this role is operational deal desk support during high-pressure selling and closing periods, including end-of-month (EOM), end-of-quarter (EOQ), and end-of-year (EOY) - often overlapping with holiday periods - with a direct impact on finance close timelines and revenue recognition.\nResponsibilities:\nOwn frontline deal desk operations, providing real-time support to Sales during critical closing periods, including EOM, EOQ, and EOY\nManage the opportunity-to-booking process in Salesforce, ensuring accurate deal setup, stage progression, required fields, ARR, contract terms, renewal dates, and product data\nSupport contracting execution through DealHub, including workflow coordination, template or playbook updates, approval routing, and alignment to Salesforce opportunity structure\nPartner cross-functionally with Sales, Finance, Legal, and Customer Success to resolve deal blockers, support finance close readiness, and maintain compliance\nMaintain renewal pipeline accuracy by creating and updating renewal opportunities, validating classifications, and ensuring visibility into renewals, expansions, and downgrades\nBring 3-5 years of experience in Sales Operations, Deal Desk, Revenue Operations, or similar functions, with strong hands-on Salesforce and DealHub/CPQ expertise\nDemonstrate strong organization, attention to detail, communication, and execution discipline in fast-paced, deadline-driven revenue environments\nDeal Desk Operations & Closing Support (Primary Focus):Serve as the frontline deal desk operator, enabling sales to close deals efficiently and compliantly\nProvide real-time deal support during critical closing windows (EOM / EOQ / EOY)\nEnsure availability during peak periods, including coordination across time zones and holiday coverage when needed\nSupport finance close readiness by ensuring all bookings, approvals, and contracting elements are complete and accurate\nAct as a central operational point of contact for active deals across Sales, Finance, and Legal\n\nOpportunity Booking & Revenue Accuracy:Own the end-to-end opportunity booking process in Salesforce\nValidate deal readiness prior to close:\nProduct configuration and pricing completeness\nContract alignment and funding confirmation\nEnsure data integrity across all booking fields (ARR, contract terms, renewal dates, products)\nProactively identify and resolve blockers impacting booking or revenue recognition\nSupport processes for deal extensions or exceptions\n\nContracting Execution (DealHub):Support DealHub workflows\nConfiguration and updates to products, playbooks, and templates\nApproval workflow updates\nMaintain alignment between DealHub contracts and Salesforce opportunity structure\nMake operational template updates in DealHub (where needed) to improve efficiency and scalability\nCoordinate closely with Legal and Finance to resolve contracting issues and ensure compliance\nEscalate and prioritize time-sensitive contracting issues impacting closing timelines\n\nRenewal Pipeline Ownership:Ensure timely creation and maintenance of renewal opportunities\nConduct ongoing pipeline hygiene and accuracy checks\nPartner with CS to ensure accurate classification of renewals, expansions, and downgrades\nMaintain full visibility and predictability of renewal pipeline\n\nSalesforce & Tooling Operations for Bookings:Support Salesforce data quality related to bookings and contracting readiness\nEnsure proper opportunity structure, stage progression, and required fields\nTroubleshoot gaps in automation and maintain reliable manual backup processes\nSupport operational coordination across:\nDealHub (primary contracting platform)\nSalesforce\nSupporting sales tools\n\nRequirements:\n5 years experience in Sales Operations, Deal Desk, or Revenue Operations\nStrong hands-on experience with:Salesforce (opportunity and pipeline management)\nDealHub (or similar deal desk / CPQ / contracting systems)\nProven ability to operate in high-pressure, deadline-driven environments (EOM/EOQ/EOY)\nExperience working cross-functionally with Sales, Finance, and Legal\nStrong organizational skills with the ability to manage multiple concurrent deals and priorities\nExcellent communication skills across both commercial and operational stakeholders\n\nDesirable:\nServe as a trusted deal desk partner to Sales leadership\nEnsure seamless closings during critical revenue periods\nMaintain high integrity of bookings and contracting data\nEnable on-time and accurate finance close\nAct as the single-threaded operational owner of deal execution and approvals\nBring strong organization, attention to detail, and proactive communication across all stakeholders\nWhat’s in it for you?\nStrong community: Work alongside top professionals in a friendly, open-door environment\nGrowth focus: Take on large-scale projects with a global impact and expand your expertise\nTailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications\nEndless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies\nCare: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations\nAbout us:\nAt Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.\nIndia is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.\nExplore, empower, engineer with Ciklum!\nInterested already? We would love to get to know you! Submit your application. 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