{"id":3567540,"url":"https://alion.io/job/ciklum-senior-business-analyst-3","title":"Senior Business Analyst","company":{"id":181259,"name":"Ciklum","domain":"ciklum.com","url":"https://alion.io/company/ciklum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":151000,"period":"year","method":"global_role_seniority_cell","sample_n":3468},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"BPMN","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"pgvector","optional":false},{"name":"PostgreSQL","optional":false},{"name":"RAG","optional":false},{"name":"UML","optional":false}],"status":"live","first_seen_at":"2026-08-18T16:13:39Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-11-04T04:32:24Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"Ciklum is looking for a Senior Business Analyst to join our team full-time in the Czech Republic.\nWe are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.\nAbout the role:\nAs a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow. We are looking for an independent Senior Business Analyst in the Czech Republic to take hands-on ownership of the end-to-end BA scope on a complex, client-facing project. In this role, you will manage the day-to-day requirements lifecycle from early scoping through to deployment, ensuring seamless alignment between our delivery team and the client. This is a high-responsibility position for a practical professional who thrives in ambiguity, confidently manages scope constraints, and ensures absolute requirements quality across complex engineering workflows.\nYou will join a team building an enterprise-scale AI Knowledge Management platform for a large European software company in the healthcare IT space. The mission is to deploy an advanced Retrieval-Augmented Generation (RAG) system that automates, structures, and synchronises critical support ticket data using Azure and PostgreSQL with pgvector. The core challenge is defining content taxonomies for a multilingual KB, designing the article review-and-approval workflow across multiple stakeholder roles, and maintaining seamless bidirectional integration with NICE CXone as the production knowledge base.\nResponsibilities:\nLead project scoping and initial requirement shaping phases, defining foundational Business Analysis approaches and workflows for new initiatives or workstreams\nShape the strategic solution roadmap, contributing to a vision that aligns immediate delivery with the client’s long-term business goals\nDefine strict solution boundaries and product scope, implementing proactive practices that actively protect the development lifecycle from scope creep\nDrive senior stakeholder engagement by establishing clear communication channels that ensure seamless collaboration across all groups throughout the project\nPartner closely with Product Managers and Designers to co-create user-centered digital products, leveraging customer journey maps to ensure a high-impact experience\nManage the product backlog comprehensively by clearly defining the “what” and “why” of requirements while driving continuous prioritization so the engineering team always has actionable work\nMaintain daily collaboration with the development team, clarifying technical requirements on the fly to ensure execution matches business expectations\nOperate within a phased delivery model (Phase 0 discovery through Phase 1 build), adapting BA approach to match sprint cadence and milestone gates\nUncover and define core business needs, goals, and objectives required to deliver a successful and scalable end-to-end solution\nModel complex requirements using applicable notations like UML and BPMN, tailoring your technical modeling approach to fit the specific project context\nOversee requirements from initial concept to final acceptance, enforcing rigorous quality standards and structured Information Architecture for all project documentation\nOwn the KB article content structure decisions (Q&A vs. handbook schema), taxonomy, and category definitions\nSpecify the full review-and-approval workflow and write end-to-end user stories per role (agent, Champion, KQ Lead) for client sign-off\nManage deferred scope explicitly and surface contradictions rather than resolving them silently\nManage the critical delivery interface between Ciklum engineering teams and client- owned workstreams, including data tracking across the CFX dashboard, KQ Lead workflow, and the PCU Champion process\nRequirements:\nWe know that sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!\n4+ years of experience as a Business Analyst on technology delivery projects\nStrong requirements elicitation and documentation skills; experience managing deferred scope explicitly\nExperience with taxonomy design, content modelling, and KB article schema definition (Q&A and handbook formats)\nProficient in Jira and Confluence\nExperience specifying end-to-end approval workflows across multiple user roles\nPrior experience with AI, RAG, or knowledge management platforms strongly preferred\nFamiliarity with NICE CXone or similar contact centre knowledge base platforms is an advantage\nStrong English communication skills - written and verbal\nWhat’s in it for you?\nFlexible working hours\nHome office option\n5 weeks of holiday\n5 sick days\nMultisport Card\nMeal allowance\nInternal trainings including workshops and seminars\nPaid certifications and technical as well as soft-skills training\nPossibility to participate in international conferences\nFresh fruit, coffee, and a weekly company breakfast in the office\nLoyalty bonus after 5, 10, 15 and more years with the company\nReferral bonus programme\nCorporate events including team building, outdoor activities, Christmas party, health week, summer ice cream, and more\nHybrid and remote working options available across our Czech offices in Prague, Hradec Králové, and Zlín\nAbout us:\nAt Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.\nWith delivery centers in Prague, Hradec Králové, and Zlín, our Czech team delivers end-to-end solutions across industries. Here, innovation thrives through collaboration, and every idea drives our partners' success.\nExplore, empower, engineer with Ciklum!\nInterested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.","description_format":"text","description_chars":6136,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-31T12:55:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-04T06:27:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.45,"p_room":0.28,"age_days":77,"expected_fill_days":22,"reasons":["conf:2","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/ciklum-senior-business-analyst-3","json_url":"https://alion.io/job/ciklum-senior-business-analyst-3.json","meta":{"generated_at":"2026-11-04T15:21:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181259},"rest":"https://alion.io/mcp/rest/get_company?id=181259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciklum-senior-business-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciklum-senior-business-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciklum-senior-business-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ciklum-senior-business-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciklum-senior-business-analyst-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3567540}},{"tool":"search_jobs","arguments":{"company":"ciklum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3567540},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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