{"id":4152582,"url":"https://alion.io/job/cim-group-resident-relations-associate-residential","title":"Resident Relations Associate (Residential)","company":{"id":707107,"name":"CIM Group","domain":"cimgroup.com","url":"https://alion.io/company/cim-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":94,"open_postings":19,"ghost_share":0,"stale_share":0.053,"repost_share":0,"time_to_fill_p50_days":118,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-05-28T16:15:36Z","employer_posted_date":"2026-05-28","last_verified_at":"2026-11-13T15:52:49Z","board_verified":true,"closed_at":null,"days_open":169,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":169},"description":"POSITION PURPOSE:\nThe Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.\nESSENTIAL FUNCTIONS:\nAssist the Property Manager in addressing the needs of the property and its residents.\nAddresses resident complaints and maintenance requests.\nScheduling appointments for repairs and for meetings with residents.\nPrepares correspondence and notices.\nPrepares paperwork with respect to resident accounts.\nResponsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.\nAssisting with rent increases, late payments/collections, evictions and the move-in/out process.\nMaintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.\nSuch other tasks or assignments as may be required by management.\nSUPERVISORY RESPONSIBILITIES:\nNone.\nEDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)\nHigh School Diploma required.\nPrior experience in residential real estate preferred.\nProficient in Microsoft Office, especially Excel and Word.\nExperience in Yardi or comparable software a plus.\nOperate standard office equipment.\nKNOWLEDGE, SKILLS AND ABILITIES:\nDetail oriented, deadline driven and ability to manage multiple tasks.\nAbility to work independently and to proactively evaluate and address work opportunities within the area of responsibility.\nAbility to apply common-sense understanding to carry out instructions.\nAbility to solve practical problems.\nAbility to communicate effectively, both written and verbal.\nAbility to read and comprehend simple instructions, short correspondence, and memos.\nAbility to write simple correspondence and/or reports.\nPERFORMANCE METRICS:\nAccuracy in work product.\nTimeliness in completion of work product.\nFeedback from clients, peers, customers, and other key contacts on effectiveness of the 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