{"id":3956776,"url":"https://alion.io/job/cimpress-principal-product-manager","title":"Principal Product Manager","company":{"id":176176,"name":"Cimpress","domain":"cimpress.com","url":"https://alion.io/company/cimpress","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T00:29:22Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Principal Product Manager, Commerce\nWho We Are\nAt Cimpress, we are building the technology platform that powers mass customization at scale. Our Commerce domain gives Cimpress businesses the flexibility to create modern, data-driven commerce experiences, launch new products, enter new markets and scale their operations efficiently.\nOur Commerce platform includes CimCommerce v2 (CCv2), CimCommerce v1 (CCv1) and Platform Orders. Together, these products provide the foundation for web-to-print mass customization while enabling future growth through marketplaces, AI innovation and omnichannel experiences.\nAs Cimpress scales towards $10B in annual transaction volume, we continue to evolve our commerce capabilities to support increasingly complex business needs.\nWhat You Will Do\nAs a Principal Product Manager in Commerce, you will define the product vision and strategy for enterprise-level commerce and order management capabilities. You will help build a unified application that brings together order management, customer management, order remediation and contact centre capabilities into a seamless experience.\nThe product will serve as a single point of interaction for customer care and sales agents across Cimpress businesses, integrating telephony, chat, cases, AI-driven agent assistance and core commerce and order management APIs.\nYou will work with two primary customer groups:\nExternal customers:Cimpress businesses that need efficient and scalable ways to manage customer orders.\nInternal customers:Cimpress Technology teams that build, integrate and continuously evolve the platform.\nYou will be responsible for setting the vision, defining the roadmap and establishing the foundation for the Commerce domain's AI strategy. You will also lead and mentor Product Managers within your product line.\nCustomer Focus\nBuild strong, collaborative relationships with global merchants, customer care specialists and technology teams to understand their workflows and challenges.\n\nIdentify underlying customer needs beyond stated requirements and translate them into solutions that simplify agent workflows and improve customer satisfaction.\n\nAnticipate business growth and evolving merchant requirements to build scalable order management capabilities.\n\nUnderstand the business context and the underlying reasons behind customer requests.\n\nProduct Strategy & Vision Define and communicate a clear product vision and roadmap for enterprise commerce and order management capabilities. Track industry trends, emerging technologies and innovations to continuously improve product experiences. Establish the foundation for the Commerce domain's AI strategy, including AI-driven agent assistance. Navigate complex and ambiguous problem spaces by bringing together inputs from Cimpress businesses, engineering, operations and leadership. Drive the evolution of capabilities across order creation, processing, management and remediation.Execution & Results Drive the integration of complex products and capabilities across multiple teams and Cimpress Technology domains. Use data and insights to inform product decisions, considering order volumes, merchant satisfaction and system performance. Define clear success metrics and regularly measure product outcomes. Balance customer needs, business priorities and technical considerations to deliver meaningful results.Technical Leadership Develop a strong understanding of how enterprise applications integrate with APIs, events, microservices and the broader technology platform. Partner closely with engineering and architecture teams to define scalable solutions and make informed technical trade-offs. Drive the development of robust system architecture and next-generation AI-powered agent assistance. Ensure product capabilities deliver reliable, scalable and high-quality user experiences.Leadership & Collaboration Work across multiple product teams to deliver seamless experiences for customers of Cimpress businesses. Lead, mentor and develop 1-2 direct-report Product Managers while supporting the growth of junior PMs across the domain. Build alignment and influence decisions across teams without relying on formal authority. Collaborate effectively with engineering, business stakeholders and senior leadership. Actively seek feedback and adapt product direction based on data, customer insights and stakeholder inputs. \n Foster inclusive, respectful and collaborative working practices. \n Your Qualifications We are looking for someone who brings strong product leadership, technical understanding and the ability to navigate complex enterprise environments. You should be comfortable balancing strategic thinking with execution and influencing stakeholders across different functions and levels. Product Management Experience\n10+ years of product management experience, with a proven track record of building and scaling B2B SaaS platforms or internal, multi-tenant enterprise applications.\n\nExperience managing complex products involving multiple stakeholders, teams and technology domains.\n\nDeep understanding of e-commerce, order management or similar mission-critical enterprise systems.\nExperience working with internal engineering teams as customers, particularly in platform products, infrastructure or internal tools.\nStrong communication and stakeholder management skills, including the ability to challenge requests and say no when required while maintaining alignment with the broader product strategy.\nTechnical & Domain ExpertiseWorking knowledge of APIs, event-driven architectures and microservices.\nAbility to engage in meaningful technical discussions with engineers around system design, architecture and trade-offs.\nUnderstanding of system reliability and performance considerations, including uptime, latency and throughput.\nUnderstanding of the data requirements and considerations for AI/ML applications.\nAbility to translate technical complexity into business outcomes and product decisions.\nExperience in CRM, Contact Centre or Commerce domains.\nFamiliarity with cloud-native architectures and platforms such as AWS Connect.\nLeadership & Strategic SkillsAbility to influence senior stakeholders and build consensus across multiple teams.\nStrong business judgment, strategic thinking and problem-solving capabilities.\nAbility to communicate complex ideas clearly through written communication, presentations and discussions.\nExperience building, mentoring and developing product teams.\nA genuine interest in understanding the needs of engineers, merchants and end users.\nNice To Have\nExperience with AI-powered agent assistance tools and enterprise AI applications.\nExperience integrating contact centre technologies such as Salesforce Omni-Channel or Amazon Connect.\nUnderstanding of complex contact routing logic, including uHVC.\nExperience building enterprise applications that integrate customer management, order management, ticketing and communication capabilities.\nWhy You'll Love Working Here\nMeaningful product challenges:Work on complex, large-scale commerce and order management platforms that support multiple Cimpress businesses.\n\nOwnership and impact:Shape product vision and strategy while influencing technology and business decisions across the organisation.\n\nInnovation:Explore emerging technologies, AI capabilities and new ways of solving enterprise commerce challenges.\n\nCross-functional collaboration:Partner with talented product, engineering, architecture and business teams across the organisation.\n\nLeadership opportunities:Mentor Product Managers and help shape the future direction of the Commerce domain.\n\nWe're Remote-First\nCimpress embraces a remote-first working environment, providing flexibility and opportunities to collaborate with colleagues across geographies.\nWe value ownership, collaboration, accountability and the ability to deliver meaningful outcomes regardless of where you work.\nAbout Us\nCimpress is a global leader in mass customization. Through our network of businesses and technology platforms, we empower customers to make personalized products and bring their ideas to life.\nCimpress Technology builds the platforms, infrastructure and capabilities that enable our businesses to innovate, scale and deliver exceptional customer experiences.\nEqual Opportunity Employer\nCimpress is an equal opportunity employer. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to contribute, grow and succeed.\nWe welcome applicants from diverse backgrounds and experiences and believe that different perspectives make us stronger.","description_format":"text","description_chars":8624,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":10,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gifts, Party Supplies & Souvenirs","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-09T09:00:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 14 · green card filings: 11","filings_12m":14,"filings_prev_12m":19,"green_card_filings_12m":11,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.792,"p_room":0.9,"age_days":15,"expected_fill_days":29,"reasons":["conf:4","win:mid"],"computed_at":"2026-11-10T04:56:13Z"},"pay":null,"html_url":"https://alion.io/job/cimpress-principal-product-manager","json_url":"https://alion.io/job/cimpress-principal-product-manager.json","meta":{"generated_at":"2026-11-10T04:56:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11496,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176176},"rest":"https://alion.io/mcp/rest/get_company?id=176176"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcimpress-principal-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcimpress-principal-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcimpress-principal-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cimpress-principal-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcimpress-principal-product-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3956776}},{"tool":"search_jobs","arguments":{"company":"cimpress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3956776},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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