Senior Technical Support Engineer
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Oct 14, 2026. Cimpress scores B on the Alion truth index.
Role Summary
The senior implementation support engineer independently manages complex application integrations, configuration, deployment validation, troubleshooting, and post-deployment stabilization across customer and manufacturing environments. The role serves as a technical escalation point, drives implementation quality, improves deployment processes, and mentors team members while collaborating with engineering, product, and manufacturing operations.
Position Summary
We are seeking an experienced senior implementation support engineer to lead complex technical implementation activities for UI-based workflow applications used on manufacturing shop floors. The ideal candidate will have strong expertise in application configuration, API integrations, technical troubleshooting, and production deployments, with the ability to independently resolve complex issues and improve implementation efficiency.
Key Responsibilities
Independently manage complex implementations from requirement analysis and configuration through deployment and stabilization.
Configure application settings, workflows, Autoflows, operator UIs, user roles, permissions, and business rules.
Troubleshoot complex application, API integration, configuration, and deployment issues.
Validate REST APIs, JSON/XML payloads, data transformations, and application data flows.
Perform functional, integration, and regression testing to ensure production readiness.
Conduct root cause analysis and implement corrective actions to prevent recurring issues.
Collaborate with Engineering, Product and Program Management, IT, and Manufacturing Operations to resolve technical challenges and dependencies.
Support production rollouts, release validation, and post-deployment stabilization.
Develop scripts, reusable configurations, and utilities to automate implementation and validation tasks.
Create and maintain implementation guides, SOPs, technical runbooks, and knowledge base articles.
Mentor junior engineers and share technical knowledge and troubleshooting practices.
Participate in the 24x7 on-call rotation and support business-critical production incidents.
Required Qualifications
Bachelor's degree in computer science, information technology, electronics, industrial engineering, or a related field.
4-7 years of experience in application implementation, technical support, software deployment, or systems engineering.
Proven experience independently managing complex application implementations and production deployments.
Strong understanding of REST APIs, client-server architecture, and application integrations.
Working knowledge of SQL, AWS, Git, and Windows/Linux environments.
Strong analytical, troubleshooting, and root cause analysis skills.
Excellent communication, documentation, and stakeholder coordination abilities.
Ability to manage implementation priorities independently and collaborate across technical and business teams.
Willingness to travel to manufacturing sites as required.
Preferred Qualifications
Experience with manufacturing systems, factory automation, or industrial software.
Knowledge of manufacturing processes and shop floor operations.
Experience with Python scripting and implementation automation.
Familiarity with JSONata, XML configuration, Postman, and Swagger.
Experience with New Relic or similar application monitoring tools.
Familiarity with Agile/Scrum and ticketing tools such as Jira or Zendesk.
Experience mentoring junior engineers and supporting production releases.
Technical Skills
REST APIs and API Integration
Python Scripting and Git
JSON, XML, and JSONata Query Language
Postman and Swagger
SQL and Data Validation
UI-Based Application Configuration
Workflow & Autoflow Configuration
Functional and Integration Testing
Deployment & Release Support
AWS and Windows/Linux Environments
New Relic and Application Monitoring
Jira/Zendesk and Technical Documentation
Soft Skills
Strong ownership and accountability.
Analytical thinking and problem-solving.
Effective communication and stakeholder management.
Ability to work independently and collaboratively.
Mentoring and knowledge-sharing capabilities.
Customer-focused approach and continuous improvement mindset.
Ability to work in fast-paced manufacturing environments.
Working Hours & On-Call Support
Standard 8x5 work schedule (Monday to Friday)aligned with business operating hours.
Participation in a 24x7 on-call support rotationfor business-critical production incidents, including nights, weekends, and public holidays.
Occasional travel to manufacturing sites for implementation, deployment, troubleshooting, and stabilization activities.