{"id":3272946,"url":"https://alion.io/job/cimpress-senior-technical-support-engineer-2","title":"Senior Technical Support Engineer","company":{"id":176176,"name":"Cimpress","domain":"cimpress.com","url":"https://alion.io/company/cimpress","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":146000,"period":"year","method":"global_role_seniority_cell","sample_n":881},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Git","optional":false},{"name":"Linux","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"Jira","optional":true},{"name":"New Relic","optional":true},{"name":"Postman","optional":true},{"name":"Python","optional":true},{"name":"Scrum","optional":true},{"name":"Swagger","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T08:02:45Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Role Summary\nThe senior implementation support engineer independently manages complex application integrations, configuration, deployment validation, troubleshooting, and post-deployment stabilization across customer and manufacturing environments. The role serves as a technical escalation point, drives implementation quality, improves deployment processes, and mentors team members while collaborating with engineering, product, and manufacturing operations.\nPosition Summary\nWe are seeking an experienced senior implementation support engineer to lead complex technical implementation activities for UI-based workflow applications used on manufacturing shop floors. The ideal candidate will have strong expertise in application configuration, API integrations, technical troubleshooting, and production deployments, with the ability to independently resolve complex issues and improve implementation efficiency.\nKey Responsibilities\nIndependently manage complex implementations from requirement analysis and configuration through deployment and stabilization.\nConfigure application settings, workflows, Autoflows, operator UIs, user roles, permissions, and business rules.\nTroubleshoot complex application, API integration, configuration, and deployment issues.\nValidate REST APIs, JSON/XML payloads, data transformations, and application data flows.\nPerform functional, integration, and regression testing to ensure production readiness.\nConduct root cause analysis and implement corrective actions to prevent recurring issues.\n\nCollaborate with Engineering, Product and Program Management, IT, and Manufacturing Operations to resolve technical challenges and dependencies.\n\nSupport production rollouts, release validation, and post-deployment stabilization.\n\nDevelop scripts, reusable configurations, and utilities to automate implementation and validation tasks.\n\nCreate and maintain implementation guides, SOPs, technical runbooks, and knowledge base articles.\n\nMentor junior engineers and share technical knowledge and troubleshooting practices.\n\nParticipate in the 24x7 on-call rotation and support business-critical production incidents.\n\nRequired Qualifications\nBachelor's degree in computer science, information technology, electronics, industrial engineering, or a related field.\n4-7 years of experience in application implementation, technical support, software deployment, or systems engineering.\nProven experience independently managing complex application implementations and production deployments.\nStrong understanding of REST APIs, client-server architecture, and application integrations.\nWorking knowledge of SQL, AWS, Git, and Windows/Linux environments.\nStrong analytical, troubleshooting, and root cause analysis skills.\nExcellent communication, documentation, and stakeholder coordination abilities.\nAbility to manage implementation priorities independently and collaborate across technical and business teams.\nWillingness to travel to manufacturing sites as required.\nPreferred Qualifications\nExperience with manufacturing systems, factory automation, or industrial software.\nKnowledge of manufacturing processes and shop floor operations.\nExperience with Python scripting and implementation automation.\nFamiliarity with JSONata, XML configuration, Postman, and Swagger.\nExperience with New Relic or similar application monitoring tools.\nFamiliarity with Agile/Scrum and ticketing tools such as Jira or Zendesk.\nExperience mentoring junior engineers and supporting production releases.\nTechnical Skills\nREST APIs and API Integration\nPython Scripting and Git\nJSON, XML, and JSONata Query Language\nPostman and Swagger\nSQL and Data Validation\nUI-Based Application Configuration\nWorkflow & Autoflow Configuration\nFunctional and Integration Testing\nDeployment & Release Support\nAWS and Windows/Linux Environments\n\nNew Relic and Application Monitoring\n\nJira/Zendesk and Technical Documentation\n\nSoft Skills\nStrong ownership and accountability.\n\nAnalytical thinking and problem-solving.\n\nEffective communication and stakeholder management.\n\nAbility to work independently and collaboratively.\n\nMentoring and knowledge-sharing capabilities.\n\nCustomer-focused approach and continuous improvement mindset.\n\nAbility to work in fast-paced manufacturing environments.\n\nWorking Hours & On-Call Support\nStandard 8x5 work schedule (Monday to Friday)aligned with business operating hours.\nParticipation in a 24x7 on-call support rotationfor business-critical production incidents, including nights, weekends, and public holidays.\nOccasional travel to manufacturing sites for implementation, deployment, troubleshooting, and stabilization activities.","description_format":"text","description_chars":4659,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-26T12:42:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 11","filings_12m":14,"filings_prev_12m":19,"green_card_filings_12m":11,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data 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