{"id":2771642,"url":"https://alion.io/job/cimpress-technical-support-engineer","title":"Technical Support Engineer","company":{"id":176176,"name":"Cimpress","domain":"cimpress.com","url":"https://alion.io/company/cimpress","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"New Relic","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-23T17:26:19Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Who We Are\nCimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. Just last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. \nScope of the Role\nThe Technical Support Engineer is responsible for providing Level 2 application support, diagnosing and resolving technical issues, supporting customer requests and maintaining the health of production systems. The role works closely with Support, Engineering, Product and Manufacturing Operations teams to ensure high application availability and customer satisfaction.\nPosition Summary\nWe are seeking a customer-focused Technical Support Engineer to join our Fulfillment (MIS) Support team. In this role, you will provide Level 2 technical support for enterprise manufacturing applications, serving as the primary escalation point for Customers, Tier 1 Support and assisting Incident Management during production issues.\nYou will troubleshoot application, configuration, API and integration issues while contributing to documentation, monitoring and continuous improvement initiatives. This role is ideal for engineers looking to develop deep technical expertise in enterprise application support.\nKey Responsibilities\nProvide Level 2 technical support by resolving escalated issues from Customer and Tier 1 support.\n\nTroubleshoot application, configuration, API and data-related issues.\n\nAnalyze application logs, stack traces, monitoring s and system metrics.\n\nEscalate software defects to Engineering with detailed technical analysis.\n\nSupport customer configuration requests and application functionality.\n\nMonitor production environments and respond to s.\n\nParticipate in incident response and recovery activities.\n\nSupport on-call production activities.\n\nWork closely with Engineering, Product, DevOps and Operations teams.\n\nContribute to troubleshooting documentation, runbooks and knowledge articles.\nShare technical knowledge with Tier 1 Support.\nIdentify recurring issues and suggest process improvements.\nParticipate in automation initiatives.\nContribute to post-incident reviews.\nTechnical Skills\nRequiredStrong understanding of application support methodologies and incident management.\nExperience troubleshooting production applications and distributed systems.\nAbility to analyze application logs, error messages and stack traces to identify root causes.\nKnowledge about REST APIs, including querying, testing and troubleshooting API endpoints.\nUnderstanding of JSON request and response payloads.\nKnowledge of SQL for querying databases and troubleshooting data-related issues.\nPreferredWorking knowledge of AWS cloud services and cloud-native applications.\nExperience supporting RESTful JSON-based web services.\nFamiliarity with Zendesk for ticket management.\nExperience using Confluence for technical documentation.\nExperience with Slack or similar collaboration platforms.\nExperience with Confluence, New Relic, Postman tools.\nSoft Skills\nProblem-solving mindset.\nStrong communication skills.\nCustomer-focused approach.\nContinuous learning attitude.\nAbility to work in fast-paced manufacturing environments.\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, Information Systems, or related field.\n2-5 years of Application Support or Technical Support experience.\nWorking Hours & On-Call Support\nThis position follows a standard 8x5 work schedule (Monday to Friday)aligned with business operating hours.\n\nThe role requires participation in a 24x7 on-call support rotationto provide technical assistance for business-critical production incidents outside of regular working hours, including night, weekends and public holidays.\n\nWhy You'll Love Working Here:\nBeing at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey - and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.\nWe're Remote-First:\nIn 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and the ability to operate when they are most productive empowers them to be their best. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently, we are enabled to hire remote team members in over 30 US States as well as several countries\nin Europe, including Spain, Germany, the UK, the Czech Republic, the Netherlands, and Switzerland.\nAbout Us:\nLed by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.\nEqual Opportunity Employer:\nCimpress Tech, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.","description_format":"text","description_chars":6574,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-17T06:35:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 11","filings_12m":14,"filings_prev_12m":19,"green_card_filings_12m":11,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.784,"p_room":0.9,"age_days":15,"expected_fill_days":30,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cimpress-technical-support-engineer","json_url":"https://alion.io/job/cimpress-technical-support-engineer.json","meta":{"generated_at":"2026-10-23T20:24:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1976,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176176},"rest":"https://alion.io/mcp/rest/get_company?id=176176"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcimpress-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcimpress-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcimpress-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cimpress-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcimpress-technical-support-engineer"}]}