# Senior Support Enablement Specialist

How you'll make an impact: The Support Enablement Specialist is a key member of the Education & Enablement team at Cin7, making sure every member of the Support organization has the product knowledge, technical skills, customer skills, and tools they need to resolve customer inquiries confidently, while delivering a positive, smooth customer experience. This role serves our dedicated Support teams across Auckland, Sri Lanka, India, and the United States. You will design and deliver live and asynchronous training for these teams, including new hire onboarding, ongoing training, customer service and soft skills, tool training, and product release updates. You will monitor ticket and performance skills and trends, then address through enablement on an ongoing basis. Working Hours: Approximately 10 am - 7 pm or 11 am - 8 pm NZDT to provide appropriate overlap with our Support teams in India, Sri Lanka, and the United States. Why Work for Us? Hybrid Working Environment - 3 days work from home per week Option to work 30 days every six months fully remote from anywhere in the world Celebrate your birthday with a paid day off A Global Wellness Day celebrated companywide, providing you a de

- **Id**: 4212463
- **Url**: <https://alion.io/job/cin7-senior-support-enablement-specialist-2>
- **Role**: Sales
- **Role family**: Sales
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Auckland, New Zealand
- **Countries**: NZ
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T22:32:01Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-13T01:30:42Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4596
- **Description truncated**: no
- **Benefits**: Health insurance, Hybrid work
- **Relocation offered**: no
- **Industries**: Supply Chain & Logistics Software

## Company

- **Id**: 50139
- **Name**: Cin7
- **Domain**: cin7.com
- **Url**: <https://alion.io/company/cin7>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

## Salary

- **Min**: 75000
- **Max**: 85000
- **Currency**: NZD
- **Period**: year
- **Usd annual**: 47158

## Technologies

- **Zendesk** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country
- **India** — Iso: IN; Kind: country
- **New Zealand** — Iso: NZ; Kind: country
- **Sri Lanka** — Iso: LK; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T01:30:42Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 35
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-13T03:00:37Z

## Pay

- **Stated usd annual**: 47158
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.