{"id":3242198,"url":"https://alion.io/job/cinemark-call-center-representative-hybrid","title":"Call Center Representative - Hybrid","company":{"id":1761392,"name":"Cinemark","domain":"cinemark.com","url":"https://alion.io/company/cinemark","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2025-11-18T00:00:00Z","employer_posted_date":"2025-11-18","last_verified_at":"2026-11-02T11:14:18Z","board_verified":true,"closed_at":null,"days_open":349,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":349},"description":"Join Our Team\nAs part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.\nRole Summary:\nA Guest Services Agent primary responsibility is to answer inbound calls and assist customers with a wide variety of questions and concerns while guaranteeing high guest satisfaction. We’re seeking enthusiastic individuals with proficient written and email communication skills along with the ability to multitask through different inquiry types. In this role, you will be the voice of Cinemark offering a unique and innovative solution to each question, problem, complaint, or concern that the customer may have experienced.Responsibilities:\nProvide immediate front-line support to our Guest inquiries while maintaining a positive, empathetic, and professional attitude at all times\nResponsible for handling Guest matters and interactions through various channels such as phone and email\nIdentify and communicate effectively with various departments of the organization to escalate Guest matters\nKnowledge and understanding of Cinemark policies, in-theatre operation procedures, Marketing programs and special initiatives\nKeep detail records of Guest interactions, transactions, comments and feedback received\nMulti-task using various software platforms\nDemonstrates initiative, problem solving ability, adaptability and flexibility\nResolve problems by clarifying issues, researching and exploring answers and alternative solutions, thinking outside the box, implementing solutions, and escalating issues when necessary\nMaintain performance objectives such as attendance and Key Performance Indicators\nPerform other duties as required and assigned by Supervisor and upper management\nRequirements:\nOne year of customer service experience in a fast-paced call center environment preferable\nStrong conflict resolution skills and ability to effectively communicate difficult outcomes while maintaining a positive customer experience\nMust have strong time-management, follow-up and proficient organizational skills\nMust be proficient with written and verbal communication skills, email, internet usage, MS Word, MS Excel, and MS Outlook.\nMust be able to type a minimum of 30 words per minute\nAbility to maintain performance objectives such as attendance, schedule adherence, and efficiency performance objectives\nMust be available to work schedules during the call center hours of operation, including nights, weekends and holidays\nAdapt to changes in job requirements, learning and applying new skills as needed to ensure the company's success\nAbility to complete mandatory paid in-house training for 4 weeks with a requirement of 100% attendance\nBenefits Available:\nAt Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.\nEmployee Discount\n401(k) Matching*\nGrowth Opportunities\nEducation Assistance*\nHealth Benefits*\nParental Leave*\nPaid Time Off*\nDaily Pay*\nFree Movies*\n*Benefits may vary by career category, so be sure to check the specific details on our career site.\nDISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nCinemark is an Equal Opportunity Employer","description_format":"text","description_chars":3848,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cinema"],"lifecycle":[{"event":"open","at":"2026-10-25T17:02:36Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.138,"p_room":0.28,"age_days":349,"expected_fill_days":17,"reasons":["conf:5","win:tail","crowd:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/cinemark-call-center-representative-hybrid","json_url":"https://alion.io/job/cinemark-call-center-representative-hybrid.json","meta":{"generated_at":"2026-11-02T12:52:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17543,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761392},"rest":"https://alion.io/mcp/rest/get_company?id=1761392"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcinemark-call-center-representative-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcinemark-call-center-representative-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcinemark-call-center-representative-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cinemark-call-center-representative-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcinemark-call-center-representative-hybrid"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3242198}},{"tool":"search_jobs","arguments":{"company":"cinemark.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3242198},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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